Senior Application Analyst - Population Health
About The Position
The Senior Application Analyst provides expert-level support for clinical and business applications within Nordic Global’s Managed Services division. The role calls for a proven history of managing healthcare IT applications and deep understanding of clinical and operational workflows across different care delivery environments, applying this knowledge to application design and support. The analyst supports the full application lifecycle, including implementations, upgrades, and eventual decommissioning and data archiving. The role also includes application and team documentation, vendor relationship management, integrated workflow architecture and design, project leadership, analyst mentorship, and collaboration with end users, business partners, stakeholders, and interdepartmental contacts. Some roles may require participation in an on-call rotation for 24x7 support of critical applications and travel as necessary to support the business.
Requirements
- Bachelor’s degree in Information Technology, Engineering, or Healthcare Informatics, or 11+ years of industry experience.
- 8+ years of experience in healthcare IT or an equivalent IT application analyst position with the degree requirement.
- Extensive Healthy Planet and Compass Rose experience.
- Strong technical and build skills.
- Experience executing ITIL-aligned service management processes, including Incident, Problem, Change, Release, and Service Level Management.
- Extensive experience in application support and documentation management.
- Extensive experience in the US healthcare IT industry, with a deep understanding of healthcare information systems and electronic health records (EHRs).
- Understanding of applicable laws and regulations and ability to ensure organizational compliance.
- Strong analytical thinking and problem-solving skills.
- Excellent communication and leadership abilities.
- Proven ability to manage complex application environments and critical support needs.
- Proficiency in clinically integrated hospital and/or physician office workflows, both clinical and business.
- Ability to work collaboratively and independently while consistently supporting a team-oriented environment.
- Track record of completing assignments on or ahead of schedule and handling high-pressure situations effectively.
- Ability to navigate shifting priorities and manage time efficiently in response to changing circumstances and unexpected challenges.
- Ability to provide on-call support and travel as necessary, if required by the role.
Nice To Haves
- Experience working with Epic’s VBPM platform.
Responsibilities
- Respond to application support requests and incidents within defined SLAs, providing expert-level customer service and communication.
- Manage application and team documentation, ensuring accuracy, completeness, and relevancy.
- Maintain and expand strategic relationships with software vendors.
- Plan and execute application upgrades and security patches in collaboration with end users, business partners, and vendors.
- Achieve advanced certifications and follow established learning paths.
- Lead and manage analyst-led projects, including scheduling calls, coordinating team members, taking meeting minutes, and communicating project status to stakeholders.
- Architect and design integrated workflows that address clinical and business needs across applications and service areas.
- Mentor other application analysts through situational coaching and knowledge sharing on application-specific best practices and team norms.
- Maintain relationships and collaborate with interdepartmental contacts to support effective cross-departmental work.
- Develop and routinely maintain detailed architecture documentation, including system diagrams, system dependency maps, integration details, and other components needed for disaster recovery, security, and operational run-book requirements.
- Execute the application lifecycle, including implementations, upgrades, decommissioning, and data archiving.
- Participate in an on-call rotation for 24x7 critical-application support and travel as necessary, if required by the role.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
