Senior Application Analyst – IS Clinical Systems Training and Education

UHS•King of Prussia, PA

20d

About The Position

The Corporate Information Services Department is seeking a dynamic and talented Senior Application Analyst – IS Clinical Systems Training and Education. The Senior Application Analyst – IS Clinical Systems Training and Education provides learning and development services to UHS Corporate, acute care, and behavioral health facilities to increase the effectiveness of clinical and technical staff and ensure the delivery of quality healthcare services to our patients. Works with the IS trainers and subject matter experts (SME) to create engaging educational materials to ensure proper user of the IS clinical and business applications. Participates in new training initiatives and provides ongoing support for existing applications. Works in a collaborative environment with facility staff, providers, SMEs, technical experts and business leaders to deliver training that is accurate and complete. Analyzes learning needs and develops interventions and/or training as required. Training includes but is not limited to classroom and virtual delivery. Assists in configuring and testing the Cerner train domains to provide a lifelike environment and an optimal learning experience.

Requirements

Bachelor's Degree required.
Experience delivering training via various methods (eLearning, classroom, webinar).
Functional expertise and demonstrated success in creating and implementing learning and development programs that are aligned to business strategy and organizational capability requirements.
Ability to assemble training material that is professional, concise, and easily understandable by the intended audience.
Solid planning, time management and organizational skills
Excellent written and verbal communication skills. Strong English grammar skills required.
Requires strong interpersonal and presentation skills.
Experience in developing educational curriculum and documentation.
Demonstrate customer-oriented service excellence principles as outlined in UHS Corporate standards.
Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
Able to quickly learn new software and business processes.
Experience using collaborative tools like Google Docs and SharePoint

Nice To Haves

Some clinical experience preferred.
Experience using Cerner products (1+ years) preferred.
Experience with Camtasia, Adobe Captivate a plus.
Project Management experience is a plus.

Responsibilities

Develops curriculum for new hire and ongoing training. This includes manuals, job aids, tip sheet, webinars, computer-based training modules and other materials as requested.
Updates training curriculum based on system/business needs and communicates changes to all affected parties.
Uses proper business writing skills to effectively communicate concepts in a concise, easy to read, and understandable manner.
Adheres to appropriate adult learning principles.
Performs quality review of new or updated training materials.
Establishes and maintains regular communications with education team.
Tracks registration/attendance and grades classes in HealthStream LMS.
Works with facility staff to ensure classroom is ready for training, training materials are present, equipment is available and functioning, etc.
Conducts classroom, virtual, group and one on one training based on specific learning requirements.
Participates in preparing the training system for classes as needed.
Performs testing and maintenance of the training systems.
Serves as the point of contact for all technology issues related to training.
Adheres to UHS Service Level and Change Management Policies.
Demonstrates analytical problem solving to research and resolve Customer Service tickets pertaining to training.
Maintains Service Excellence principles.
Prepares and submits status reports to supervisor as required.
Properly documents updates to training materials and files appropriately.
Keeps management well informed of activities, needs, problems.
Updates project plans in online Project Management system.
Monitors and updates service requests in the UHS and Cerner ticket tracking systems.
Attends classes to assist other trainers as needed.
Collaborates with project managers on special training projects.
Keeps current on relevant system updates, clinical workflow changes, and release notes.
Performs other tasks as required by manager.