Specialist, Clinical Education and Training

EVERSIGHT•Ann Arbor, MI

About The Position

The Specialist, Clinical Education and Training ensures clinical and non-clinical employees are trained on current and new processes, procedures, and policies in compliance with regulations. The role develops, standardizes, publishes, updates, and delivers training programs, including learning management system materials and testing, and supports annual competency assessments. The Specialist coordinates training for new hires and existing staff, develops training plans for clinical employees, facilitates competency assessments, evaluates and reports employee learning progress, and supports training connected to performance improvement and continuing education plans. The role also standardizes clinical training content across locations and coordinates in-service opportunities. The position provides direct training support to Eversight’s Donation Support Center, maintaining its training workflow and curriculum, developing workshops with staff, and providing donor screening and other departmental training. It also reviews and revises orientation and training materials, contributes to policy and procedure updates, and maintains relevant professional and technical knowledge. Work is primarily in an office or laboratory environment, with possible exposure to communicable diseases or hazardous materials. The role involves prolonged sitting and routine computer and phone use. Some travel, including overnight travel, is required; its frequency varies from 0% to 50% of working hours per month. Use of a personal vehicle may be required for travel within the service area.

Requirements

Undergraduate studies in a related field.
Experience planning and executing complex tasks effectively.
Ability to interact professionally with peers and healthcare personnel.
Comfort working with sensitive information.
Ability to travel within and outside Eversight’s service locations.

Nice To Haves

Experience in the Donation Support Center is highly preferred.
Experience developing and delivering training in a clinical or non-clinical setting is preferred.

Responsibilities

Develop custom training programs, including publishing and testing content in the learning management system, and participate in annual competency assessments.
Coordinate and develop training for new hires, existing staff, and individuals needing one-on-one assistance; occasionally deliver training.
Create training plans and timelines for clinical employees based on needs and standards.
Facilitate clinical staff competency assessments in accordance with policies, procedures, and regulatory guidelines.
Evaluate, provide feedback on, and report clinical employees’ learning progress during training, after training, and during annual competency assessments.
Support training and retraining components of employee Performance Improvement Plans and continuing education training plans.
Standardize clinical training strategies and content among designated trainers at all locations.
Coordinate requested intradepartmental and interdepartmental in-service opportunities and provide continuing education on clinical topics as needed.
Provide direct training support to Eversight’s Donation Support Center staff.
Develop and maintain the Donation Support department’s training workflow and curriculum.
Work with Donation Support staff to develop training workshops that ensure competencies.
Provide donor screening and other training for the Donation Support department.
Regularly review and revise orientation and training materials and provide input on policy and procedure updates.
Stay current with related policies, procedures, and standards of practice, and maintain professional and technical knowledge.
Demonstrate commitment to Eversight’s mission and values.