Training and Education Specialist III

State of Delaware • Dover, DE

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About The Position

The Training and Education Specialist III for the Delaware Long-Term Care Ombudsman Program plans, designs, and delivers training for staff, volunteers, facility personnel, and community partners. The work focuses on federal and state residents’ rights, abuse prevention, and quality-of-care standards to protect and champion the voices of people in long-term care and assisted living facilities. The position also involves customizing curricula, evaluating training impact, and ensuring program compliance. Statewide travel is required.

The role plans and coordinates a variety of learning activities, prepares training materials and equipment, researches effective delivery methods, coaches learners, evaluates training effectiveness, recommends improvements, and provides technical guidance. It also maintains training records and reports, keeps current on applicable standards and regulations, and uses information systems and software to research, analyze, document, and report training information. The position may also create instructional or promotional materials, maintain social media content, operate training facilities, and review training technology.

The position is eligible for telework and alternative work schedules under the State of Delaware’s Alternative Work Arrangement Policy. A valid driver’s license is required as a condition of hire. Applicants must be legally authorized to work in the United States; DHSS does not provide employment-based sponsorship.

Requirements

• Two years of experience delivering training or education courses, services, or individual or group activities using a variety of materials and equipment.
• One year of experience preparing and maintaining training or education records and reports, such as course schedules, rosters, training updates, or participation records.
• One year of experience researching, selecting, and designing courses, curricula, lesson plans, instructional methods, materials, or activities to meet training or education needs and learning objectives.
• One year of experience creating methods and tools to analyze and evaluate training or education needs and effectiveness.
• Valid driver’s license, not suspended, revoked, cancelled, or disqualified from driving.
• Legally authorized to work in the United States.

Nice To Haves

• Experience designing training or education courses, including developing curricula, creating and editing training or educational resources, materials, and visual aids, and presenting information.
• One year of experience in client healthcare resource coordination and support.

Responsibilities

• Plan, coordinate, and deliver training and education courses, services, workshops, and individual or group activities in classroom, on-the-job, or virtual formats.
• Organize and prepare training materials and equipment, including exercises, handouts, manuals, laptops, audiovisual equipment, specialized equipment, and other resources.
• Research and select or recommend delivery methods, materials, equipment, assistive technology, or activities that promote learning and reflect evidence-based and best practices.
• Coach others and provide feedback to foster learning, understanding, or improved performance.
• Collect and analyze information through surveys, evaluations, interviews, assessments, and other methods to evaluate quality and effectiveness and identify needs, issues, and challenges.
• Recommend improvements based on evaluation findings, including new or modified courses, instructional methods, materials, equipment, and resources.
• Provide technical guidance, advice, and direction on training and education matters and promote related services and resources.
• Prepare and maintain training records and reports, such as course schedules, rosters, training updates, and participation records.
• Complete continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations.
• Use automated information systems and computer software to research, review, analyze, document, and report training or education information.
• May maintain social media content and create, edit, and post instructional or promotional materials, brochures, videos, or other information.
• May operate and maintain training facilities such as visitor or education centers.
• May participate in reviewing, testing, and making recommendations on applicable technology.
• Travel statewide.

Benefits

• Comprehensive benefit package; details are available on the State of Delaware benefits website.
• Telework eligibility.
• Alternative work schedules eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed