Global Training and Education Specialist

Becton Dickinson Medical Devices • Sparks, NV

6h • Onsite

About The Position

Waters Corporation is seeking a Global Training and Education Specialist for its Global Technical Services organization, based in Sparks, Maryland. The specialist provides Service Engineering training support for the Microbiology instrument service portfolio, preparing field service engineers, technical support associates, and regional technical trainers to install, maintain, troubleshoot, and repair instruments. Customer-facing technical education may also be supported when aligned with business needs.

The role develops, coordinates, and delivers technical training in instructor-led, virtual, self-paced, and hands-on formats. It serves as the technical instructor for assigned products, qualifies and certifies service personnel and trainers, and owns training deliverables for new product development and major product changes. The specialist applies adult learning principles and regulated quality requirements to translate complex technical information into practical, consistent learning experiences for global audiences.

The position partners with Service Engineering, Technical Support, R&D, Quality, Regulatory, Manufacturing, and regional service organizations. It maintains advanced service proficiency, training materials and equipment, manages certification records, assesses training effectiveness, and uses field and learner feedback to improve curricula. The role may provide secondary support for advanced technical escalations and requires domestic and international travel of up to 10%, as well as flexibility in working hours to support global time zones and business needs.

Requirements

• Bachelor's degree or equivalent experience in a technical, scientific, education, or related discipline.
• At least three years of experience in technical training, field service, technical support, service engineering, or a related technical function supporting complex instruments or electromechanical systems.
• Demonstrated experience developing and delivering hands-on technical service training, including practical exercises, troubleshooting scenarios, assessments, and supporting materials.
• Fluent written and verbal English communication skills.
• Ability to interpret and clearly communicate complex technical information, including service manuals, schematics, diagnostic data, technical specifications, and troubleshooting procedures, to varied audiences.
• Experience evaluating practical technical skills, documenting qualification decisions, and working within regulated product-development, change-control, or quality-system processes.
• Ability and willingness to work flexible hours when required to support global time zones and business needs.
• Ability and willingness to travel domestically and internationally, up to 10% of the time.

Nice To Haves

• Experience with microbiology instrumentation, automated diagnostic systems, or other complex medical device, life sciences, or regulated laboratory platforms.
• Experience in field service, depot repair, technical support, product service engineering, or technical trainer roles involving electrical, mechanical, fluidic, pneumatic, robotic, software, or network troubleshooting.
• Experience supporting global product launches, service-readiness programs, training laboratory management, root-cause analysis, or cross-functional product development teams.
• Experience delivering training across multiple cultures, regions, and learning formats.
• Experience using learning management systems, electronic qualification records, virtual training platforms, digital content development tools, and regulated training documentation processes.

Responsibilities

• Develop, coordinate, and deliver instructor-led, virtual, self-paced, and hands-on technical training for field service engineers, technical support associates, and regional technical trainers in accordance with quality and regulatory requirements.
• Create laboratory exercises, troubleshooting scenarios, knowledge and practical skills assessments, and qualification criteria; conduct Train-the-Trainer classes and certify instructors and service personnel.
• Participate in new product development and major change projects, own assigned training deliverables, and ensure Service Engineering training readiness in alignment with launch timelines and global business goals.
• Partner with Service Engineering, Technical Support, R&D, Quality, Regulatory, Manufacturing, and regional service organizations to review and validate technical content, service procedures, diagnostic tools, test equipment, and spare-parts strategies.
• Develop and maintain advanced service proficiency for assigned products, including installation, maintenance, calibration, diagnostics, troubleshooting, repair procedures, and safe work practices.
• Maintain training equipment, laboratory readiness, instructor and learner materials, digital learning content, and technical learning environments.
• Create and communicate training updates for product changes, service bulletins, corrective actions, policies, procedures, and field communications.
• Manage global training certification programs and maintain accurate learning, assessment, qualification, and recertification records in accordance with quality-system requirements.
• Coach and certify regional technical trainers on product knowledge, practical service skills, adult learning practices, knowledge transfer, and global delivery standards.
• Use service data, escalation trends, repeat repairs, product reliability insights, learner performance, and stakeholder feedback to identify capability gaps and improve curricula and performance-support tools.
• Define and monitor training effectiveness measures, including certification completion, assessment performance, learner feedback, and post-training field performance; recommend actions when outcomes are not achieved.
• Provide secondary support for advanced technical escalations with regional service, technical support, and cross-functional teams when required.
• Promote a safe working environment and communicate applicable safety procedures.
• Travel to regional, national, or customer locations to qualify service personnel, certify trainers, conduct training, and support service-readiness activities as business needs require.

Benefits

• Competitive compensation and benefits programs as part of a comprehensive Total Rewards program.
• Reward and recognition opportunities that promote a performance-based culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level