Training and Education Specialist III

State of Delaware•Dover, DE

About The Position

This position conducts First State Financial (FSF) training for statewide users using classroom and online delivery methods across all 13 modules. The specialist works closely with other Training Team members, FSF subject matter experts, and State Accounting Managers to prepare new courses and keep existing courses current. The role also creates the training calendar and completes class rosters so the FSF Service Desk and ERP Security can assign appropriate credit. The position plans, coordinates, and delivers training and education through instructor-led classroom, on-the-job, virtual, workshop, individual, and group formats. It prepares training materials and equipment, evaluates learning needs and course effectiveness, recommends improvements, provides guidance on training matters, and maintains training records and reports. The role may also contribute to instructional and promotional materials and participate in testing and recommending applicable technology. The position is eligible for telework and alternative work schedules under State of Delaware policy. Remote work and flexible schedules may be offered where appropriate, depending on position responsibilities; these options are discussed during the interview.

Requirements

Two years of experience delivering training or education courses, services, or individual or group activities using a variety of materials and equipment.
One year of experience preparing and maintaining training or education records and reports, such as course schedules, rosters, training updates, or participation records.
One year of experience researching, selecting, and designing courses, curricula, lesson plans, instructional methods, materials, or activities to meet training needs and learning objectives.
One year of experience creating methods and tools to analyze and evaluate training or education needs and effectiveness.
Applicants must be legally authorized to work in the United States.
Successful completion of required conditions of hire, including a satisfactory criminal background check, reference checks, and confirmation of compliance with federal and state tax laws.

Responsibilities

Plan, coordinate, and deliver training and education courses and activities, including classroom, on-the-job, virtual, workshop, individual, and group formats.
Organize and prepare training materials and equipment, including exercises, handouts, manuals, laptops, audiovisual equipment, and other resources.
Research and select or recommend delivery methods, materials, equipment, assistive technology, and activities that promote learning and reflect evidence-based practices.
Coach learners and provide feedback that supports learning, understanding, and improved performance.
Collect and analyze information from surveys, evaluations, interviews, assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs and challenges.
Recommend improvements based on findings, including new or modified courses, instructional methods, materials, equipment, and resources.
Provide technical guidance and advice on training and education matters and promote related services and resources.
Prepare and maintain records and reports, including course schedules, rosters, training updates, and participation records.
Complete continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations.
Use automated information systems and computer software to research, review, analyze, document, and report training and education information.
Create and maintain the training calendar and complete class rosters for appropriate credit assignment by the FSF Service Desk and ERP Security.
Work with Training Team members, FSF subject matter experts, and State Accounting Managers to develop new courses and update existing FSF courses.
May maintain social media content and create, edit, or post instructional and promotional materials, brochures, videos, or other information.
May operate and maintain training facilities.
May participate in reviewing and testing applicable technology and making recommendations.