Global Technical Services Training and Education Specialist

Becton Dickinson Medical Devices•Sparks, NV

3d•Onsite

About The Position

Waters Corporation is seeking a Global Technical Services Training and Education Specialist to join their talented and diverse team. This role is part of the Global Technical Services organization and supports the Molecular Diagnostics (MDx) and Clinical Diagnostics service portfolio based in Sparks, MD. The specialist will develop, coordinate, and deliver technical training for customers and associates, while supporting consistent global training standards, product readiness, and customer satisfaction. Key responsibilities include serving as a trainer for assigned products, coaching regional trainers, managing certification activities, and contributing training deliverables to new product development projects. The role requires strong knowledge of customer needs, adult learning principles, technical products, and quality requirements. The primary focus areas are: Trainer for assigned MDx product and curricula. Continuous training improvement through guided performance analysis and learner feedback. Training Extended Core Team or Core Team Member for low- to mid-complexity new product development projects. Global consistency in customer and associate training through coaching and certification of regional trainers.

Requirements

Bachelor's degree or equivalent education and experience in a technical, scientific, education, or related discipline.
Knowledge of technical devices and processes used in microbiology, diagnostics, laboratory, or medical device environments.
2-5 years of experience developing or delivering training programs and supporting materials.
Fluent written and verbal English communication skills.
Ability to learn and communicate complex technical information to varied audiences.
Ability and willingness to work flexible hours when required to support global time zones and business needs.

Nice To Haves

Experience in the medical device, diagnostics, microbiology, life sciences, or regulated laboratory industry.
Experience with adult learning principles, instructional design, technical training, or trainer certification programs.
Experience supporting new product development, product launches, or cross-functional project teams.
Experience delivering training across multiple cultures, regions, and learning formats.
Experience using learning management systems, virtual training platforms, or digital content development tools.

Responsibilities

Coordinate and deliver certified technical training programs and supporting materials for customers and internal associates in accordance with quality and regulatory requirements.
Conduct Train-the-Trainer classes, certify instructors, and examine associates against defined qualification criteria.
Participate as a Core Team or Extended Core Team member in the new product development process when required and own assigned training deliverables.
Review and evaluate service manuals, end-user manuals, and related technical content for accuracy, usability, and training readiness.
Learn new product and technology concepts quickly through professional learning platforms and available technical resources.
Deliver complete, accurate, and effective training in alignment with product development timelines, launches, and global business goals.
Create and communicate training updates, bulletins, policies, procedures, and related information to Global Service organizations.
Manage internal training certification programs and maintain appropriate training and qualification records.
Coach regional trainers on effective knowledge transfer, adult learning practices, and consistent global delivery standards.
Monitor learner and customer feedback, identify performance gaps, and recommend improvements to training content, methods, and support tools.
Support Tier 3 technical escalations in collaboration with regional service, technical support, and cross-functional teams when required.
Promote a safe working environment and support ongoing communication of applicable safety procedures.
Travel to regional, national, or customer locations to conduct training sessions and educational seminars as business needs require.