Education Training Specialist
About The Position
Comply is seeking an Education Training Specialist for its Customer Success team to help customers build product knowledge and use Comply products confidently. The role focuses primarily on one-to-one training tailored to each customer’s role, goals, and experience, as well as webinars, workshops, and office hours. The specialist owns training from scheduling through follow-up and uses customer feedback and data to improve the experience. This is an early-career opportunity with potential for advancement. The specialist will develop expertise in Comply products and how they relate to client workflows and regulatory needs, customize educational materials for different audiences, maintain accurate and professional resources with the Customer Education leader, and share customer adoption risks, opportunities, recurring questions, and product gaps with relevant teams. Success in the first 90 days includes independently conducting one-to-one sessions, leading group training, establishing a reliable scheduling and follow-up process, and using attendance, completion, and feedback data to improve sessions.
Requirements
- 0–2 years of experience in training, customer support, customer success, teaching, or a similar customer-facing role.
- Exceptional verbal and written communication skills and comfort presenting to small and large groups.
- Ability to explain complex topics simply to audiences with different levels of knowledge.
- Strong organization and attention to detail across multiple scheduled sessions.
- Proficiency with Teams, Microsoft Suite, and webinar platforms.
- Comfort learning new software, including spreadsheets, CRM, email marketing, support, automation, and presentation tools.
Nice To Haves
- Interest in or familiarity with financial services or compliance.
- Familiarity with Gainsight or a similar customer success platform.
Responsibilities
- Deliver one-to-one training tailored to each customer’s role, goals, and experience level.
- Lead webinars, workshops, and office hours to support product adoption and customer value.
- Build knowledge of Comply products and how they map to client workflows and regulatory needs.
- Customize customer education materials, including decks, demos, and guides, and recommend improvements based on training sessions.
- Partner with the Customer Education leader to keep training resources accurate, current, and professional.
- Manage the training calendar, including scheduling, preparation, reminders, and follow-up.
- Track attendance, completion, and customer feedback, and use results to refine session formats and topics.
- Share adoption risks and opportunities with CSMs and account partners, and relay recurring questions and product gaps to Support and Product.
- Accurately log training activity and outcomes in Gainsight and other internal systems.
- Contribute to team projects that improve training for Comply’s customer base.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
