Manager - IS Clinical Systems

UHS•King of Prussia, PA

10h

About The Position

The Manager – Clinical Applications manages implementation of UHS applications and oversees projects from schedule and estimate preparation through final implementation. The role oversees modifications to existing applications, provides technical support and project direction to UHS entities, and coordinates assignments to meet deadlines and maintain progress. The manager shares expertise with the team and supervises, evaluates, and directs an analyst team. The role works with users, vendors, and IS staff to develop system specifications; designs application solutions and prepares documentation; oversees test data development, system testing, and documentation across the application development life cycle; and performs quality assurance. The manager also researches and resolves support tickets, follows UHS project, service-level, and change-management standards, provides scheduled on-call support, and oversees user training. Administrative duties include training and guiding analysts, maintaining communications with the user community, preparing reports, participating in interviews and staff performance evaluations, and keeping management informed of activities and issues. Clinical experience is required; a registered nurse credential is preferred. The position requires 5–25% domestic U.S. travel, depending on projects.

Requirements

Bachelor's degree.
Five or more years of progressively more responsible Clinical Information Systems experience.
Experience with supervision, direction, and performance management of direct reports.
Budget and resource management capability.
Excellent written and verbal communication skills.
Ability to present to senior leadership and multidisciplinary teams.
Working knowledge of system application implementation, enhancement, and support methods and practices.
Comprehensive working knowledge of computer systems analysis and programming techniques and procedures, including consulting with users on functional specifications and designing, developing, documenting, analyzing, creating, testing, coding, debugging, or modifying systems or programs.
Working knowledge of IS standards, quality methods and metrics, and project management methodology.
General familiarity with user business practices, concepts, and terminology sufficient to support applications.
Clinical experience.

Nice To Haves

Registered Nurse.

Responsibilities

Meet with users, vendors, and IS staff to develop or modify system specifications.
Design application solutions and prepare appropriate documentation.
Supervise test-data development, system testing, and documentation for all phases of the application development life cycle.
Perform quality assurance on application functionality.
Research and resolve implementation-related Customer Support Center tickets and tickets related to application maintenance and major upgrades.
Follow UHS project management standards and work plans, reporting serious deviations to management.
Oversee user training in application operating procedures.
Follow UHS Service Level and Change Management Policies.
Provide on-call support as scheduled.
Maintain regular communication with the user community.
Train analysts and provide technical support and guidance to team members.
Supervise, direct, and evaluate analyst team members; interview applicants and contribute to subordinate staff performance evaluations as needed.
Prepare and promptly submit routine and special reports.
Keep management informed about activities, needs, and problems.