IS Clinical Apps Manager

Lexington Medical Center • West Columbia, SC

2d

About The Position

Under the general direction of the Director of IS Clinical Services, the IS Clinical Apps Manager manages the process, workflow, and content design, definition, build, deployment, and administration of the systems and applications that comprise the Electronic Health Record. The manager works with the IS Management Team to define, plan, execute, monitor, manage, and transition related implementation and upgrade projects and initiatives on schedule and within budget. The role works with a diverse user community and manages assigned clinical system applications in partnership with the director. It serves as a functional liaison for issues and requests related to the organization’s clinical needs, working closely with the Director of IS Clinical Services and hospital clinical operations staff. The position participates in project management, system analysis, planning and design, product evaluation, installation and support, and system management for clinical applications.

Requirements

• Bachelor’s degree in Nursing, Medical Informatics, or a related field.
• At least 3 years of proven IT project team leadership in a medium to large healthcare organization.
• Knowledge of clinical EHR systems, particularly Epic.
• Proven knowledge of clinical workflows.
• Thorough knowledge of Meaningful Use, DNV, Core Measures, and other regulatory standards.

Responsibilities

• Develop work plans with the Director of IS Clinical Services, defining tasks, target dates, effort, required resources, and skills.
• Assign and monitor IS team members’ performance on approved projects in collaboration with the director.
• Identify potential risks and work with the director to mitigate or eliminate them.
• Manage and lead multiple interrelated projects concurrently while managing daily operations.
• Participate in IS Management Team decisions about policies, systems, and resource allocations to remove barriers and meet customer needs.
• Establish project performance expectations and measurements for assigned individuals with the director.
• Track, review, and communicate project status in a timely and accurate manner.
• Communicate project progress, issues, and results to the Director of IS Clinical Services, CMIO, CIO, other IS directors, customers, and IS stakeholders.
• Manage and monitor impacted personnel’s expectations regarding assigned projects.
• Use verbal and written communication to provide clear, timely information to relevant leaders, customers, and IS stakeholders.
• Address substandard performance and administer progressive discipline when necessary.
• Assist the director with selecting new applications, acquisition, and implementation planning.
• Oversee education programs for major software applications and new technology.
• Establish service level agreements with departments to understand and manage customer expectations.
• Facilitate relationships with vendors and understand their service offerings.
• Understand the functions of the organization’s major IS inventory and research ways to improve services to customers.
• Help determine financial, personnel, and equipment resources needed for IS team training.
• Serve as a mentor and coach.
• Manage clinical application systems employees and projects.
• Maintain clinical documentation, including project plans, manuals, diagrams, and process flow charts, according to departmental standards.
• Assist in evaluating clinical software and hardware products for possible inclusion in standards.
• Support implementation and enhancement of EMR clinical application products and other clinical applications.
• Represent IS at clinical operational meetings, including nursing council, and serve as backup for the clinical process improvement team.
• Support DNV certification, Core Measures, and Meaningful Use processes.
• Implement the Performance Improvement Plan and other IS metrics and report findings to the director.
• Perform other duties as assigned.

Benefits

• Medical, dental, and life insurance benefits effective day one.
• Health care and dependent care flexible spending accounts (FSAs).
• 403(b) matching plan available for enrollment day one, with a dollar-for-dollar employer match up to 6%.
• Employer-paid life insurance equal to one times salary.
• Optional supplemental life insurance with low-cost premiums, up to three times salary.
• Adoption assistance.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager