Director, Clinical & Rev Cycle Apps

Wellstar Health System•VIRTUAL-GA, GA

9h•Remote

About The Position

The Director of Clinical & Revenue Cycle Applications manages and leads Managers and Analysts supporting users across Wellstar’s Ancillary and Service Line areas. The role oversees EPIC modules and other applications used by Pharmacy, Radiology, Emergency Department, Surgery, Neurology, Cardiology, and Laboratory departments. The Director applies a comprehensive understanding of clinical processes and workflows to define business requirements and develop solutions for clinical functions. In collaboration with operational leadership, stakeholders, and IT teams, the Director contributes to the design, construction, and implementation of clinical applications for WellStar Health System. Responsibilities include staff training, development, and motivation; application environment administration and strategy; project delivery; resource and budget coordination; and communication with stakeholders. The role is remote, with occasional onsite meetings, and out-of-state candidates will be considered.

Requirements

Bachelor’s degree in another or related field; a master’s degree in another or related field is preferred.
Minimum 10 years of related work experience in applied areas of health care.
Minimum 5 years of experience in a supervisory or managerial role.
Minimum 2 years of EPIC experience.
Minimum 2 years managing implementations of large-scale, complex, multidisciplinary, cross-functional, highly visible projects or programs and cross-organizational teams.
Significant project management experience, including the ability to manage, execute, control, and close large, complex projects.
Experience with business process redesign, benefits realization, and project planning in a healthcare environment.
Strong healthcare background with large software application design and implementation projects.
Ability to collaborate with hospital departments or medical practices and cross-functional teams and deliver projects on time and on budget.
Significant experience evaluating software packages and working with application vendors and system integrators.
Excellent project management skills.
Strong communication, presentation, and customer-relations skills.
Extensive experience in client relationship management.
Excellent analytical and interpersonal skills to communicate effectively with clients and IT staff.
Effectiveness interfacing and negotiating with clients, internal customers, and vendors.
Leadership ability and the ability to motivate others.

Nice To Haves

EPIC certification.
Master’s degree in another or related field.

Responsibilities

Oversee all phases of the application project delivery lifecycle and provide leadership to application and operational teams.
Ensure clear communication and execution of technical requirements to keep clinical application projects on track.
Maintain communication with stakeholders and serve as a liaison between application and technical teams.
Assist in developing project work plans, sequencing tasks, and coordinating activities across multiple areas.
Identify and manage risks associated with application implementation.
Develop, communicate, and manage the application environment strategy.
Administer the EPIC Clinical & Revenue Cycle Application environment and support and maintain WellStar software to meet organizational needs.
Provide input into budget preparation and forecasting.
Collaborate across organizational units to support customer satisfaction and service delivery.
Lead and manage support personnel, including coaching and counseling as needed.
Foster trust, respect, empowerment, employee morale, and customer satisfaction.
Ensure appropriate team members obtain and maintain necessary certifications.
Provide ongoing project management and status reporting at all levels.
Develop, track, and execute project plans and budgets.
Define and document high-level business requirements.
Manage resources and coordinate across projects and regions to meet delivery commitments.
Manage scope and change management for clinical application implementations.
Monitor project status, prepare performance reports, and recommend improvements.
Build trust and engagement, hold leaders accountable for trust-building behaviors, and perform duties in keeping with WellStar values.
Maintain and strengthen physician relationships and involve physicians in developing systems that support service growth and cost-effective, quality patient care.
Set challenging goals, hold the team accountable, provide resources and support, and use checkpoints and data to measure progress and results.
Collaborate with hospital leadership and Human Resources on organizational culture, staffing, and workforce metrics.
Foster positive working relationships among staff and physicians across the Health System.
Promote a culture focused on patient satisfaction, safety, customer service, staff participation, collaboration, motivation, and effective communication.
Perform other duties as assigned and comply with Wellstar Health System policies, standards of work, and code of conduct.