Radio Systems IS Project Manager I (Open)

County of San Mateo•San Mateo, CA

8d•Onsite

About The Position

The County of San Mateo’s Technology Services Department is seeking a Radio Systems IS Project Manager I to support Radio Services and assigned initiatives within the Network Service Division. The position combines project management, customer relationship management, and administration of the agreements, vendor contracts, and licenses that support these services. Under general supervision, the incumbent plans, coordinates, and manages department-specific technology projects throughout their life cycle, from identifying customer needs and gathering requirements through implementation and close-out. Assignments include small and medium-sized projects appropriate to the IS Project Manager I classification, such as radio equipment upgrades, microwave infrastructure, radio site improvements, network equipment replacements, connectivity upgrades, and related technology or business process improvements. The role works closely with Radio Services and NSD technical specialists, County departments, public safety partners, customers, and vendors to coordinate resources, manage dependencies, track deliverables, address implementation risks, and resolve issues. The incumbent maintains project information in Planview, coordinates Radio Services memoranda of understanding and lease agreements, administers assigned contracts and licenses, and translates MOU deliverables into trackable customer billing routines. The position receives general supervision from assigned supervisory or management personnel and may provide technical and functional direction and training to staff on a project basis. The typical qualifying background is equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field, plus two years of progressively responsible IT/systems project management experience in the assigned specialty, including infrastructure or application implementation and integration projects. Additional related experience may substitute for education year-for-year, up to four years. A valid California Driver’s License and a valid project management certification such as PMP or PGMP, an equivalent certification, or comprehensive equivalent project management education are required. Radio technology systems and industry-recognized IT certifications are desired. The role works in a standard office environment and requires visiting County sites. Employees may interact with upset staff while interpreting and enforcing departmental policies and procedures. The position requires mobility, frequent standing and walking, bending, stooping, kneeling, reaching, computer and office-equipment use, and the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds with proper equipment.

Requirements

Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field; additional related experience may substitute for education year-for-year, up to four years.
Two years of progressively responsible experience in IT/systems project management specific to the assigned specialty, including infrastructure or application implementation and integration projects.
Valid California Driver’s License.
Valid project management certification such as PMP or PGMP, an equivalent certification, or completion of comprehensive project management education equivalent to such certification.
Knowledge of project management and technology needs assessment, technology research and evaluation, and implementation practices.
Knowledge of computer systems management, analysis, design, and maintenance.
Knowledge of network and communications infrastructure project management, including upgrades, connectivity improvements, implementation planning, testing, and service transitions.
Knowledge of technical dependency coordination, implementation schedules, customer communications, and operational handoff.
Knowledge of data management, contract administration, research and reporting, system evaluation and documentation, record keeping, applicable laws and procedures, office practices, computer equipment, and customer service.
Ability to research software issues, evaluate alternatives, make recommendations, and prepare technical reports.
Ability to coordinate applications development, enhancement, and maintenance projects; analyze requirements, identify and solve systems problems, and implement systems or procedural changes.
Ability to collect, analyze, and interpret information and data; develop conclusions, recommendations, and solutions; and recommend cost-effective technical improvements.
Ability to prepare clear program documentation, system and user procedures, reports, and other written materials; troubleshoot software issues and use logic to solve problems.
Ability to provide tactful customer service, communicate effectively in person, by telephone, and in writing, and interpret and apply relevant policies, laws, rules, and regulations.
Ability to operate modern office equipment and specialized software; maintain filing, record-keeping, and tracking systems; and organize and prioritize multiple projects and tasks to meet deadlines.
Ability to use initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines and maintain positive working relationships.
Ability to work in a standard office setting, visit County sites, use a motor vehicle and standard office equipment, and lift, carry, push, and pull objects up to 50 pounds with proper equipment.

Nice To Haves

Experience building and maintaining effective working relationships with public safety agencies and partners.
Experience administering contracts, service agreements, MOUs, or leases, including tracking obligations, amendments, renewals, and vendor performance.
Experience coordinating technology upgrades and service transitions, including schedules, testing, customer communications, and operational handoff.
Experience using Planview or a comparable project management system to maintain project schedules, budgets, milestones, resource information, and status reports.
Understanding of public safety communications operational needs.
Experience with land mobile radio, microwave systems, or related infrastructure.
Radio technology systems certification.
Industry-recognized information technology certifications.

Responsibilities

Manage assigned Radio Services and Network Service Division projects from initiation through close-out, defining scope, deliverables, milestones, acceptance criteria, and work plans.
Coordinate network infrastructure upgrades, equipment replacements, connectivity improvements, and related initiatives with technical specialists, vendors, and affected County departments.
Serve as project and agreement liaison for public safety partners and Radio Services customers; gather service needs, coordinate meetings and follow-up, and communicate progress and service commitments.
Coordinate preparation, review, amendments, and renewals of customer MOUs, service agreements, and radio site leases; track obligations, expiration dates, approvals, and documentation.
Translate Radio Services MOU deliverables into trackable customer billing routines, including service commitments, billing schedules, and supporting records.
Administer assigned vendor and professional services contracts; coordinate scopes of work, track deliverables and vendor performance, review invoices, and follow up on contractual requirements and issues.
Maintain assigned records of radio software and support licenses and radio system authorizations; track renewals and coordinate required actions.
Maintain Radio Services and NSD project records in Planview, including scope, schedules, budgets, expenditures, resources, milestones, risks, issues, dependencies, changes, supporting documents, and status reports.
Develop project budgets and schedules, monitor expenditures and progress, document proposed changes, and escalate decisions that affect approved scope, funding, timing, or service commitments.
Identify and assess project risks, including impacts to public safety communications; coordinate mitigation, implementation schedules, testing, and service transitions.
Gather information and prepare technical scopes of work for Radio Services and NSD requests for proposals; the County contract administrator prepares the actual RFP documents.
Analyze customer requirements and work processes; prepare feasibility studies, cost-benefit analyses, requirements documents, and recommendations for technology and workflow improvements.
Coordinate systems walk-throughs, technical reviews, and vendor solution evaluations; document results and track corrections and acceptance of deliverables.
Coordinate implementation plans, maintenance windows, testing, training, customer notifications, and operational handoff; maintain project documentation, user procedures, and completion records.
Coordinate site access, site work, dependencies, and agreement requirements with County departments and radio site stakeholders.
Respond to customer and vendor inquiries about assigned projects and agreements, document issues, coordinate resolutions, and escalate technical, contractual, or policy matters.
Recommend improvements to project tracking, agreement records, vendor coordination, and customer communication; conduct related research and prepare management reports.
Prepare project status reports and escalate issues affecting scope, budget, schedule, resources, or service delivery.
Perform other related duties as assigned.