Systems Engineer - IS-Mod
About The Position
Under general supervision and guidance, the IT Systems Engineer maintains and supports moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. The role monitors and responds to technical hardware and software problems using testing tools and techniques, and assists with managing overall system capacity. The engineer may coordinate with vendor support groups or other external teams to ensure appropriate escalation during outages or degraded system performance. The position contributes to the design, development, implementation, and maintenance of custom system software; installation and maintenance of purchased systems software; and configuration and support of hardware systems across Mayo Clinic. It also produces and maintains documentation such as systems requirements, designs, resource inventories, and plans as requested by work unit leadership. Work is reviewed at predetermined milestones for quality, timeliness, and adequacy. The engineer develops and maintains effective relationships with IT technical staff and management across Mayo sites while supporting multiple projects simultaneously. The position will be located at or near the Dallas-Fort Worth area (Plano/Red Oak).
Requirements
- Bachelor’s degree and training or experience in IT technology; alternatively, an associate degree plus 3 years of demonstrated technical experience.
- A high school diploma and 5 years of demonstrated IT technical experience at a large, complex organization like Mayo may be considered in lieu of the degree.
Nice To Haves
- Experience supporting enterprise data center environments.
- Hands-on data center operations experience, including rack and stack, copper and fiber structured cabling, labeling standards, power management, and hardware lifecycle management.
- Working knowledge of data center networking, including VLANs, trunk LACP, redundant network paths, and Layer 1–3 troubleshooting.
- Familiarity with Cisco, Arista, Juniper, or comparable enterprise switching platforms.
- Understanding of data center network architectures, such as top-of-rack and leaf–spine designs.
- Familiarity with enterprise storage technologies, including SAN/NAS architectures (Fiber Channel, iSCSI, NFS) and large-scale data environments.
- Experience participating in a 24x7 on-call rotation, incident response, root cause analysis, and post-incident documentation.
- Ability to work within formal change management processes, maintenance windows, and outage coordination procedures.
- Strong documentation skills, including creating architecture diagrams, build standards, inventories, and operational procedures.
- Awareness of physical and logical security controls in data center environments and experience supporting regulated or compliance-driven organizations.
- Ability to collaborate effectively with Facilities, Supply Chain, Network Engineering, Storage, Security, and vendor teams.
- Location at or near the Dallas-Fort Worth area (Plano/Red Oak).
Responsibilities
- Maintain and support moderately complex systems software and hardware computer systems across multiple Mayo Clinic sites.
- Monitor and respond to technical hardware and software problems using hardware and software testing tools and techniques.
- Assist in managing overall system capacity.
- Coordinate with vendor support service groups or other external support teams to ensure proper escalation during outages or degraded system performance.
- Contribute to the design, development, implementation, and maintenance of custom system software.
- Install and maintain purchased systems software, and configure and support hardware systems across Mayo Clinic.
- Produce and maintain systems requirements, designs, resource inventories, plans, and other documentation as requested by work unit leadership.
- Develop and maintain effective working relationships with IT technical staff and management across Mayo sites while supporting multiple projects simultaneously.
Benefits
- Medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
- Competitive compensation and comprehensive benefit plans.
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What This Job Offers
Job Type
Full-time
