Lead MOD

Rail City Casino•Sparks, NV

16h

About The Position

The Lead MOD administers policies relating to casino-floor and food-and-beverage operations, including creating and maintaining department schedules. The role supports company objectives for customer service, service quality, and facility appearance by training employees and fostering a positive, productive working environment. The Lead MOD oversees MOD activities and schedules, ensures guests receive welcoming and courteous service, and helps maintain efficient operations by filling in where needed. The position oversees cash-handling controls and reconciliation procedures, inspects gaming-floor machines and equipment, and assists with casino marketing and promotional activities. It also supports compliance with applicable health, safety, labor, and gaming regulations; maintains confidentiality; and investigates incidents and prepares reports for Security or Human Resources. The role carries out supervisory responsibilities, including assigning and directing employees’ work, ensuring adequate coverage, participating in employment and termination decisions, developing staff, administering corrective action, assisting with performance reviews, and addressing complaints. The Lead MOD also attends management meetings and must know how the alarm system works.

Requirements

High school diploma or GED equivalent preferred.
Casino management experience preferred.
Communicate effectively in spoken and written English.
Excellent math skills, including accurately calculating money.
Excellent customer-relations and communication skills.
Outgoing, approachable personality and ability to greet established patrons and newcomers.
Strong working knowledge of gaming operations.
Work effectively and cordially with coworkers and management to resolve disputes and customer issues.
Ability to multitask.
Ability to write clearly and informatively.
Strong organizational abilities, including handling, calculating, analyzing, and accounting for cash and coin accurately.
Ability to work in a high-pressure, fast-paced environment.
Maintain a high standard of professionalism while on or off duty.
Manage difficult or emotional customer situations, respond promptly to customer needs, solicit feedback to improve service, and focus on resolving conflict rather than assigning blame.
Maintain strict confidentiality regarding the company, employees, and company operations, including wage and salary information and employee disciplinary, termination, or suspension matters.
Basic computer skills, including Microsoft Office Suite software.
Gaming Registration Card.

Nice To Haves

High school diploma or GED equivalent.
Casino management experience.

Responsibilities

Oversee MOD activities and schedules.
Ensure guests feel welcome and receive responsive, friendly, and courteous service.
Control cash handling in the cage and on the casino floor by following reconciliation procedures and applicable gaming and casino policies.
Fill in where needed to maintain guest-service standards and efficient operations.
Inspect gaming-floor machines and equipment to ensure they are clean and in excellent working condition.
Assist with casino marketing, advertising, promotional activities, and campaigns.
Assist with compliance with applicable federal, state, county, and municipal health, safety, labor, and gaming regulations.
Maintain confidentiality of information concerning guests, employees, and company assets.
Know how the alarm system works.
Investigate accidents and incidents, and prepare reports for Security and/or Human Resources.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Assign and direct employees’ work duties and tasks.
Ensure adequate worker coverage on the casino floor and, as needed, in the Food and Beverage department; make fair and consistent decisions about sending employees home early based on business needs.
Participate in employment and termination decisions.
Develop staff in all areas of casino relations.
Apply knowledge of casino personnel policies and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.
Assist with employee performance reviews to support effectiveness and employee compliance.
Address complaints and resolve issues.
Attend management meetings.
Train employees and foster a positive, productive working environment.