Senior Appliance Installation Associate

Ferguson Enterprises•Pittsburgh, PA

About The Position

Ferguson’s Senior Appliance Installation Associate specializes in delivering, installing, and removing residential appliances, especially professional-style and built-in products such as 36–60-inch ranges, built-in refrigeration, wall ovens, dishwashers, coffee machines, and wine dispensers. The role helps ensure installations are completed to a high standard and combines technical proficiency with customer service. The associate also serves as a resource to sales associates during the quotation process and after a sale, and as a go-to resource for fellow installers and customers. The position supports installation teams through training feedback, inspection, issue resolution, warehouse and truck organization, and coordination with warehouse leadership and the Area Installation Manager. The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m. or until route completion. Ferguson describes the position as offering full company-paid training, career paths, and opportunities for professional and financial growth.

Requirements

Valid state-issued driver's license.
Must be at least 21 years of age.
Possess a DOT Medical Card or be able to obtain one.
Ability, with lifting equipment such as a stair climber, oven lifts, and/or air sled, to lift objects weighing 70+ pounds frequently and 90+ pounds occasionally.
Excellent customer service and communication skills.
Ability to document detailed job notes clearly and concisely.
Outstanding attention to detail and ability to coordinate and prioritize work.
Organization, time management, and problem-solving skills.
Ability to work as a self-starter, critical thinker, and self-sufficient associate.
Knowledge of Microsoft Office software, including Outlook, Word, Excel, PowerPoint, and Teams.
Completion of pre-employment drug and background screening.

Nice To Haves

Prior experience with construction, kitchen, plumbing, or home appliance products or installations.
Proven leadership experience.
Ability to read and understand product specifications and project plans.

Responsibilities

Provide support to other installation teams.
Observe installations and provide feedback as part of installers’ ongoing training.
Help resolve claims and customer issues.
Maintain warehouse parts storage areas, including organizing them and placing replenishment orders.
Maintain accountability for the cleanliness and organization of company trucks.
Act as a liaison between shipping and picking leadership in the warehouse and communicate long-term needs to the Area Installation Manager.
Perform pre-installation and post-installation inspections of jobs.
Engage effectively with builders to develop rapport and promote customer retention.
Partner with the Area Installation Manager to implement constructive program improvements.
Use third-party software applications to enter data, pull reports, and build Project Master sheets when needed.
Perform driver duties and responsibilities.
Ensure the quality and completion of installations.