Senior Appliance Installation Associate

FERGUSON•Pittsburgh, PA

1d•$21 - $34•Onsite

About The Position

Ferguson’s Installation Associates deliver, install, and remove appliances in commercial and residential settings. This role focuses on residential professional-style and built-in appliances, including ranges, built-in refrigeration, wall ovens, dishwashers, coffee machines, and wine dispensers. The associate helps ensure installation quality and completion, supports other installation teams, and serves as a resource to sales associates during quoting and after the sale. The role calls for customer-service focus, technical proficiency, leadership, and problem-solving skills. The schedule is Monday through Friday from 8:00 a.m. to 4:00 p.m. or until the route is complete. The position includes driver duties and requires frequent lifting of objects weighing over 70 pounds and occasional lifting of objects weighing over 90 pounds, with lifting equipment assistance. Pre-employment drug and background screening are required.

Requirements

Valid state-issued driver’s license.
Must be at least 21 years of age.
Possess a DOT Medical Card or be able to obtain one.
Ability, with lifting equipment assistance such as a stair climber, oven lifts, and/or air sled, to lift objects weighing over 70 pounds frequently and over 90 pounds occasionally.
Excellent customer service and communication skills.
Ability to document detailed job notes clearly and concisely.
Strong attention to detail and ability to coordinate and prioritize work.
Organization, time management, and problem-solving skills.
Self-starter who can think critically and work independently.
Knowledge of Microsoft Office software, including Outlook, Word, Excel, PowerPoint, and Teams.
Pass pre-employment drug and background screening.

Nice To Haves

Prior experience with construction, kitchen, plumbing, or home appliance products or installations.
Proven leadership experience.
Ability to read and understand product specifications and project plans.

Responsibilities

Provide support to other installation teams.
Observe installations and provide feedback as part of installers’ ongoing training.
Help resolve claims and customer issues.
Maintain organization of warehouse parts storage areas and place replenishment orders.
Maintain the cleanliness and organization of company trucks.
Liaise between shipping and picking leadership in the warehouse and communicate long-term needs to the Area Installation Manager.
Perform pre-installation and post-installation inspections and engage effectively with builders to promote rapport and customer retention.
Partner with the Area Installation Manager to implement ideas for improving the program.
Use third-party software applications to enter data, pull reports, and build Project Master sheets when needed.
Perform driver duties and responsibilities.
Ensure the quality and completion of appliance installations.