Appliance Installation Supervisor

RXO•Boothwyn, PA

About The Position

At RXO, the Appliance Installation Supervisor supports the daily execution of appliance delivery and installation services performed by third-party carrier partners. The role coordinates route execution, field quality, customer experience, safety, and compliance to help ensure services meet RXO, client, manufacturer, and regulatory requirements. The supervisor works under the direction of the Appliance Installation Operations Manager and does not directly employ appliance installers. The position requires 50–75% travel throughout the general Plymouth Meeting/Reading, Pennsylvania areas. The role oversees daily carrier operations from loadout through route completion, monitors field performance, conducts quality observations and audits, and helps resolve service failures and customer concerns. It also collaborates with carrier partners and internal teams to address operational issues, corrective actions, and continuous-improvement opportunities.

Requirements

At least three years of experience in logistics, transportation, last-mile delivery, appliance installation, home services, or a related operation.

Nice To Haves

Associate's or bachelor's degree in business, logistics, supply chain, operations management, or a related field.
Experience supporting third-party appliance delivery and installation operations.
Knowledge of appliance-installation requirements, safety practices, claims prevention, and customer-property protection.
Experience coordinating routes, monitoring field execution, and addressing service exceptions.
Availability to work a flexible schedule and travel within the assigned market as operationally required.
Experience with Microsoft Office, operational reporting, performance metrics, and root-cause analysis.
Strong communication, leadership, analytical, organizational, and problem-solving skills.
Bilingual English and Spanish communication skills.

Responsibilities

Coordinate daily appliance delivery and installation operations performed by third-party carrier partners from loadout through route completion.
Work with carrier owners and installation teams to confirm attendance, route readiness, capacity, tools, equipment, and service coverage.
Monitor route progress and escalate volume changes, delays, shortages, installation barriers, and other service disruptions to the Appliance Installation Operations Manager.
Verify that carrier partners arrive with qualified teams, appropriate vehicles, required tools and equipment, and current service credentials.
Conduct field observations, ride-behinds, installation-quality reviews, and service documentation checks.
Respond to installation failures, customer escalations, retrips, claims, and property-damage concerns; document findings and support corrective action.
Review carrier scorecards and daily performance results, recognize positive execution, and follow up on service gaps with carrier partners.
Support route productivity, installation-related cost control, accurate service reporting, and achievement of market performance goals.
Audit installation photos, proof of completion, exception notes, customer documentation, and carrier qualification records for accuracy and compliance.
Verify that gas, electrical, plumbing, ventilation, and built-in appliance services are performed only by appropriately qualified personnel and where permitted by law.
Track audit findings, communicate deficiencies, and partner with the Appliance Installation Operations Manager, carrier owners, and internal compliance teams to complete corrective actions.
Partner with client and store leaders, warehouse, dispatch, customer service, claims, safety, compliance, and recruiting teams to resolve daily operational issues.
Communicate route status, capacity risks, service failures, audit findings, and recovery needs to carrier partners and operational leadership.
Support service-recovery and continuous-improvement initiatives that strengthen installation quality and the customer experience.