Senior Analyst - Pharmacy Online Fulfillment
About The Position
The Senior Analyst manages and continuously improves CVS Pharmacy Online Fulfillment programs, including pharmacy delivery, pharmacy lockers, and other digital solutions that improve patient access and convenience. The role supports operational excellence by monitoring program performance, identifying improvement opportunities, and resolving operational and customer experience challenges. The Senior Analyst works closely with Operations, Technology, Analytics, Compliance, Supply Chain, Customer Experience, and Field Leadership. Using data, operational insights, and stakeholder feedback, the role recommends scalable process improvements and system enhancements. It provides day-to-day operational support while serving as a business owner and strategic partner, leading initiatives from concept through implementation to improve program performance and user experience.
Requirements
- At least 3 years of experience in retail or pharmacy operations, store technology, frontline enablement, or a related operational business environment.
- Experience supporting cross-functional initiatives, operational programs, process improvement efforts, or technology implementations.
- Ability to analyze operational issues, identify root causes, develop recommendations, and drive resolution.
- Strong communication, organization, stakeholder management, and problem-solving skills, with the ability to operate effectively in ambiguous environments.
- Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
- Willingness to travel up to 10% as business needs require.
- Associate's degree or equivalent relevant work experience.
Nice To Haves
- At least 5 years of experience in retail, pharmacy operations, store technology, frontline enablement, or customer-facing operational environments.
- Experience identifying operational opportunities and translating business needs into process improvements, system enhancements, or technology-enabled solutions.
- Knowledge of retail pharmacy operations, prescription fulfillment, digital commerce, delivery operations, and customer experience programs.
- Experience with testing, deployment support, pilot management, change management, and serving as a program owner or subject matter expert.
- Strong analytical capabilities using reporting tools such as Excel, Power BI, Tableau, SQL, or similar platforms, and ability to use data to drive operational decisions.
Responsibilities
- Partner with Technology, Product, Analytics, and Operations teams to define, prioritize, test, and implement enhancements to pharmacy online fulfillment programs.
- Monitor key performance indicators, operational trends, and customer and colleague feedback to identify risks, root causes, and opportunities for process or system improvements.
- Lead and support user acceptance testing (UAT), pilot programs, production validation, launch readiness activities, and post-implementation monitoring.
- Provide day-to-day operational support for pharmacy delivery, pharmacy locker, and digital fulfillment programs, including issue resolution, enhancement tracking, and field enablement.
- Serve as a subject matter expert and primary liaison across cross-functional teams and support organizations.
- Translate business needs into actionable solutions and drive initiatives from concept through implementation.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources based on eligibility
- Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
