Senior Analyst, Property Tax Complex

Ryan•Austin, TX

3d•Hybrid

About The Position

The Senior Analyst supports the Property Tax practice with bill and assessment notice processing, mail handling, scanning, independent research, and analytical reviews. The role helps maintain software databases and report integrity and contributes to positive team member experiences, excellent client service, and the Firm’s revenue and profit. The position calls for analytical and problem-solving skills, strong interpersonal skills, and accountability consistent with Ryan’s values. The Senior Analyst responds to client inquiries and tax-authority requests, maintains relationships with taxing jurisdictions and clients, monitors compliance and filing requirements, and helps ensure tax bills and assessments are processed on time. The role also supports database maintenance, document scanning and processing, and training new Analysts. This position has no supervisory responsibilities.

Requirements

High-school diploma or General Educational Development (GED) diploma.
Desire to perform in a high-energy team environment.
Demonstrated problem-solving skills and strong verbal and written communication skills.
Ability to prioritize tasks, work on multiple assignments, and manage ambiguity.
Ability to work independently and as part of a team with professionals at all levels.
Ability to work on-site with minimal days missed.
Capability to handle multiple tasks, deadlines, and requests simultaneously.
Intermediate knowledge of Microsoft Word, Excel, Outlook, and Internet navigation and research.

Nice To Haves

Valid driver’s license preferred.

Responsibilities

Create a positive team member experience.
Respond to client inquiries and requests from tax authorities.
Establish direct relationships with taxing jurisdictions to verify assessment, tax bill, and deadline information.
Monitor compliance and filing requirements in conjunction with staff and management.
Receive, identify, and sort incoming mail daily.
Batch tax documents for scanning into PropertyPoint and, where applicable, transmit information to India resources for processing.
Navigate software databases to print tax returns and identify general account setup issues.
Support Lead Analysts and management in maintaining software databases and filing and tracking assessments, appeals, and tax bills.
Ensure tax bills and assessments are processed promptly, allowing enough time for client payment processing.
Respond to client requests professionally and promptly, with daily client contact to establish relationships.
Assist with training new Analysts.
Perform other duties as assigned.