Senior Analyst, Property Claims Analytics

Liberty Mutual Insurance•Boston, MA

2d•$83,000 - $157,000•Hybrid

About The Position

The Loss Insights Analytics team sits within the US Retail Markets Property Claims organization and is at the center of some of the most consequential decisions in our claims organization. We quantify the financial impact of changes across the full lifecycle of a claim — from first notice of loss through final resolution — including the adoption of new tools, vendors, and process innovations. We are a team of rigorous, intellectually driven analysts who believe that the right question, asked at the right time, is just as powerful as the right answer. If you are energized by complex problems, motivated by meaningful work, and want your analysis to directly shape how one of the world's largest insurers handles billions of dollars in property claims, this is your team. This role may have in-office requirements depending on candidate location. Candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week. Otherwise, this role is remote. We are hiring a Senior Analyst to join the Loss Insights team. In this role, you will design and execute high-complexity analyses that drive tangible improvements to claims handling processes and financial outcomes. You will serve as a trusted analytical voice to senior stakeholders, translating nuanced data findings into clear, compelling recommendations. This is not just a reporting role — it is a thinking role. You will be expected to challenge assumptions, identify the stories hidden in data, and advocate for evidence-based decisions.

Requirements

Intellectually curious; interrogates questions, energized by ambiguity, drawn to complex problems, and always looking for the insight beneath the surface.
Analytically rigorous with hands-on experience gathering, interpreting, and synthesizing data across multiple sources.
Proficient in one or more of the following: SAS, SQL, Python, or R.
Thinks critically and communicates clearly, able to translate sophisticated analysis into a story that resonates with a non-technical audience.
Comfortable presenting to stakeholders and defending methodology under scrutiny.
Proactive, organized self-starter who manages workload with discipline, follows through without being prompted, and thrives in an environment where trusted to work independently.
Collaborative team player who brings energy and engagement to the team, invests in the success of colleagues, and builds strong relationships across partner teams.
Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.
Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Snowflake).
Good planning, analytical, decision-making and communication skills.
Solid understanding of business to improve business outcomes.

Nice To Haves

Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.

Responsibilities

Design and conduct moderate-to-high complexity analyses evaluating the financial performance of claims operations, process changes, and newly adopted tools or vendor partnerships across the full claim lifecycle.
Build and maintain reporting frameworks that track initiative success, financial performance, and key operational metrics — ensuring stakeholders always have a clear, accurate picture of business outcomes.
Own moderately complex, end-to-end analytical projects independently, partnering with Claims Process, Data Office, Product, and other key partners to develop rigorous solutions and see initiatives through to measurable impact.
Synthesize complex, multi-source data into concise, actionable recommendations and present findings confidently to stakeholders at all levels, including senior leadership.
Contribute to a team culture of intellectual curiosity and continuous improvement, proactively identifying new analytical opportunities that enhance customer outcomes and operational efficiency.