Senior Analyst, Lending Business Technology

BMO • Chicago, IL

2d • $55,000 - $120,000

About The Position

The Senior Analyst, Lending Business Technology & Support Enablement supports the successful testing, implementation, and ongoing use of Commercial Lending technology solutions. The role serves as a liaison among Commercial Banking business users, Product Owners, Technology Business Analysts, technology partners, and testing teams throughout the lifecycle of system enhancements and releases.

The Senior Analyst develops and executes user acceptance testing (UAT) scenarios, identifies and documents defects, supports defect resolution and regression testing, and helps assess release readiness. The role also provides frontline support for Commercial Lending system users by researching inquiries, troubleshooting issues, coordinating with subject matter experts and technology partners, and ensuring questions are resolved or appropriately escalated.

The position calls for knowledge of Commercial Lending processes, analytical thinking, attention to detail, customer service, and the ability to independently investigate and resolve complex issues. The successful candidate contributes to consistent testing and support practices and builds working knowledge across the Commercial Lending system suite.

Requirements

• At least 2 years of experience working with Commercial Lending, Commercial Banking, credit, or related financial services processes.
• Experience supporting business technology solutions, system implementations, user acceptance testing, or application support.
• 1–2 years of experience managing competing priorities in fast-paced environments.
• Solid knowledge of Commercial Banking underwriting, portfolio management, products, policies, and regulations.
• Ability to interpret business requirements and translate them into meaningful test scenarios.
• Strong organizational and project coordination skills.
• Ability to work independently and influence without authority.
• Bachelor’s degree in Business or Finance.
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) and ALM.
• Ability to troubleshoot and resolve issues within Commercial Lending systems while adhering to policies and process guidelines.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills, including the ability to independently investigate issues.
• Strong attention to detail and ability to produce accurate, complete documentation.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to work independently while collaborating effectively across internal and external business partners.
• Strong customer service orientation and commitment to providing timely, accurate support.
• Collaboration, stakeholder engagement, and adaptability.

Nice To Haves

• Experience with BMO’s Commercial Lending systems and/or commercial credit underwriting processes.
• Experience developing and executing UAT test cases.
• Knowledge of BMO Commercial Bank Systems, including RRT, LTS, APMS, and Livelink.
• Knowledge of the user acceptance testing (UAT) lifecycle.

Responsibilities

• Support UAT activities for Commercial Lending system enhancements, projects, and releases.
• Review business requirements, acceptance criteria, and solution documentation to understand expected system functionality.
• Translate business and system requirements into thorough, business-focused UAT scenarios and test cases.
• Execute assigned test cases and maintain complete and accurate testing evidence.
• Identify, document, and communicate defects, unexpected system behavior, and potential requirement gaps.
• Partner with Product Owners, Technology Business Analysts, developers, and testing partners to investigate defects and clarify expected functionality.
• Perform defect retesting and regression testing to validate solutions before implementation.
• Communicate testing progress, dependencies, blockers, and emerging risks in a timely manner.
• Participate in requirements reviews, test planning, defect discussions, and release-readiness activities as required.
• Provide timely and professional support to Commercial Lending system users.
• Monitor and respond to assigned inquiries received through established support channels.
• Research system functionality, business processes, and known issues to determine appropriate solutions.
• Troubleshoot user-reported issues and distinguish between questions, process issues, potential defects, and enhancement opportunities.
• Collaborate with teammates, Product Owners, technology partners, and subject matter experts to resolve complex inquiries.
• Communicate findings, resolutions, workarounds, and next steps clearly to business users.
• Escalate unresolved or higher-risk issues through appropriate channels.
• Identify recurring questions and support trends and help develop reusable guidance and knowledge resources.
• Promote knowledge sharing across the team to strengthen support capabilities.
• Develop effective working relationships across Lending Business Technology, Commercial Banking, and Technology.
• Ask thoughtful questions and proactively identify unclear requirements, process gaps, and potential implementation risks.
• Communicate technical or system information in clear, business-friendly language.
• Share knowledge with teammates and contribute to consistent testing and support practices.
• Drive assigned testing activities and support inquiries through completion, demonstrating accountability and ownership.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in the total compensation package
• Other perks and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level