Senior Analyst, Epic Optimization

Ensemble Health Partners • Work at Home - Ohio - Other, OH

16h • $92,400 - $138,600 • Remote

About The Position

Ensemble is a provider of technology-enabled revenue cycle management solutions for health systems, hospitals, and affiliated physician groups. The Senior Analyst, Epic Optimization is an Epic-certified role responsible for developing and implementing long-term best-practice Epic strategy across operations and IT. The role helps leaders understand the impact of system changes, supports process improvement and policy implementation, and works with revenue cycle leaders on reporting, work-queue strategy, workflow design, and revenue improvement through standardization.

The analyst leads Epic issue resolution and change requests, prepares decision documents and other materials for system build work, runs client meetings, and monitors client satisfaction. Areas of focus may include denial, DNFB/CFB, late-charge, registration, scheduling, authorization, and coding improvements, as well as overall productivity.

The role collaborates with revenue cycle and IT leadership on best-practice processes, project plans, timelines, status reporting, KPI monitoring, workflow recommendations, and system audits. It performs system build and testing through the IT change-control process and supports ticket tracking and escalation. The analyst also helps develop Epic training materials, observes operational workflows, supports certification processes, serves as a subject matter expert, and contributes to new-client assessments and sales support.

This is a remote position, with periodic travel of up to 25% and the ability to work onsite at client, temporary, or corporate offices when business needs require. The role is limited to individuals residing and authorized to work in the United States. Compensation is $92,400–$138,600, based on experience and geographic location.

Requirements

• Current Epic certification in a revenue-cycle-focused module; the posting also specifies Epic Administrator Certification in a revenue-cycle-focused module.
• At least 3 years of Epic build experience in revenue cycle functions; billing and patient access experience preferred.
• Strong implementation background.
• Working knowledge of other revenue-cycle-focused Epic applications.
• Working understanding of interfaces and interface messages.
• Strong working knowledge of hospital and/or ambulatory revenue cycle operations.
• Must be inquisitive and open to innovation, including AI, to explore better processes and improve patient and client experiences.
• Must be willing and able to travel periodically, up to 25%, and work onsite at client, temporary, or corporate offices as business needs require.
• Must reside and be authorized to work in the United States.

Nice To Haves

• Four-year bachelor's degree, or equivalent experience.
• Experience in Epic billing and patient access areas.

Responsibilities

• Develop and implement long-term best-practice Epic strategy across operations and IT.
• Ensure stakeholders understand the significance and impact of upcoming changes.
• Educate operational leadership on process improvement and Epic best practices, and assist with implementing policies.
• Work with revenue cycle leaders on reporting, work-queue strategy, and workflow design.
• Support revenue improvement through workflow standardization and process improvement.
• Lead Epic issues and new change requests; produce and review decision documents, SBARDs, and other materials supporting build work.
• Run client meetings and monitor client satisfaction.
• Support performance improvement in denial reduction, DNFB/CFB reduction, late-charge reduction, registration and scheduling accuracy, authorization capture, coding accuracy, and overall productivity.
• Collaborate with revenue cycle and Epic IT leadership to develop best-practice processes and use of Epic functionality.
• Develop project plans and timelines with revenue cycle leadership and IT for major performance-improvement projects.
• Prepare weekly and monthly project status reports and ensure agreed timelines are met.
• Advise operational leaders on Epic best practices and adhere to system guidelines.
• Monitor KPIs and recommend Epic workflow changes or enhancements with the greatest potential impact.
• Maintain a deep understanding of Epic functionality, certifications, and new-release updates.
• Perform account-level reviews and audits to support optimal system performance.
• Produce high-quality materials for internal and external use.
• Perform system build according to the IT change-control process and participate in integrated and user acceptance testing as required.
• Log and track IT tickets, support timely responses and resolution, and escalate tickets when necessary.
• Assist the education department with Epic training materials, curricula, and tip sheets.
• Observe operational areas to assess adherence to Epic best-practice workflows and identify educational opportunities.
• Support revenue cycle leadership with Epic certification processes and serve as a subject matter expert in Epic functionality.
• Educate revenue cycle leadership in practical Epic system knowledge.
• Participate in client assessments, advise prospective clients and answer system-functionality inquiries, develop sales-support materials, and identify potential client engagements.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate's field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed