Epic Access Optimization Analyst I - Capacity Management

Cleveland Clinic

2d•Remote

About The Position

The Epic Access Optimization Analyst I supports the Epic Cadence application, including Epic template build, testing for new implementations, and enhanced application requests. The role processes change request tickets and routine maintenance requests and supports the change request process for enterprise-wide Epic IT systems. The analyst coordinates with others to complete small- to medium-sized requests using available resources and established standards, supporting effective patient access and the integration of new physician practices into front-end Epic systems. This remote role works 8:00 a.m. to 5:00 p.m. and requires onsite work in Northeast Ohio three to four times per month. Candidates must reside in Northeast Ohio.

Requirements

High school diploma or GED and two years of Epic system experience in an outpatient setting, preferably in an academic medical center, or two years supporting Epic applications that includes optimizing; alternatively, an associate degree and one year of experience.
Solid understanding of workflows in the ambulatory environment.
High degree of self-motivation, versatility, and flexibility.
Experience and comfort working at all levels of a health care organization.
Strong analytical, presentation, verbal communication, and written communication skills.
Proficiency in Microsoft Excel, Word, PowerPoint, and Visio.
Demonstrated leadership, teamwork, organizational, and problem-solving skills.
Must reside in Northeast Ohio.

Nice To Haves

Associate degree.
Epic Cadence experience.
Completion of Edit Template Training.
Experience supporting ambulatory operations or access transformation initiatives.
Exposure to process improvement methodologies such as Lean or Six Sigma, or project facilitation.
Experience supporting multi-specialty provider practices.

Responsibilities

Analyze, create, and maintain SER Masterfile provider records to meet Meaningful Use standards.
Build, create, maintain, and oversee Epic scheduling templates.
Create change request tickets, ensure data is complete, and maintain current documentation.
Evaluate change request tickets against operational and scheduling standards, patient access and care needs, provider practice criteria, Institute goals, and enterprise-wide scheduling.
Monitor change request tickets from submission through testing, validation, and implementation.
Verify the accuracy of questionnaires and/or decision-tree flows after changes are implemented.
Assist with analyzing and building visit types, panels, provider pools, and resource pools.
Provide input on updating existing Epic workflows or capturing data for new Epic workflows.
Provide end-user support, Epic system demonstrations, and other onboarding and education support.
Establish credibility across the department and promote problem-solving partnerships with colleagues.
Model outstanding customer service, including timely and effective follow-up.
Support physician practice integration into front-end Epic systems, including discovery.
Build relationships with Institute stakeholders and the Epic ITD team to ensure updates are successfully applied and rolled out.
Perform other duties as assigned.