Ambulatory Capacity Management Analyst

University of Washington•Seattle, WA

1d•Hybrid

About The Position

UW Medicine Access & Innovation’s Division of Capacity Management is seeking an Ambulatory Capacity Management Analyst to support the Ambulatory Care Division and its patient access goals. The analyst serves as a trusted advisor to clinic leadership, using Epic expertise and change management principles to improve ambulatory access KPIs. The role supports Epic scheduling workflows through end-user training and technical assistance, and collaborates with clinics, IT teams, and Contact Center staff to improve patient access and provider capacity. The analyst monitors capacity and access metrics, identifies opportunities for improvement, and partners with clinic leaders to optimize provider schedules and space utilization. The position also represents Access & Innovation in committees, user groups, and project teams contributing to enterprise-wide initiatives. It is a regular, 100% FTE position with a hybrid schedule and first-shift hours.

Requirements

Bachelor’s degree in computer science, business, education, healthcare, or a related field; additional years of experience may replace the education requirement.
At least four years of experience working in an acute or ambulatory care setting.
At least one year of experience in technical computer training or end-user application development or support.
Strong understanding of and experience in IT, computer, or application support and analysis.
One to two years of templating experience or equivalent experience.
Experience using data in decision-making, including defining useful data, obtaining it, and analyzing it.
Advanced proficiency with Excel, including pivot tables, complex formulas, and data analysis tools.
Proven ability to collaborate across departments and organizational levels.

Responsibilities

Implement best practices for scheduling workflows, referrals, and provider templates.
Act as a liaison between Access & Innovation and IT teams.
Deliver Epic training and coaching for new and existing staff.
Maintain accurate documentation and training materials.
Provide first-line technical support for Epic scheduling and access workflows.
Manage and resolve Unite tickets.
Analyze capacity management data, identify improvement opportunities, and partner with clinic leadership to optimize operations.
Participate in committees, user groups, and project teams to represent Access & Innovation and contribute to enterprise-wide initiatives.