WFM Capacity Analyst

Aptive Pest Control•Provo, UT

23h•Remote

About The Position

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a remote and full-time Capacity Analyst position. This role will be responsible for leading the design, evolution, and optimization of enterprise workforce strategies, systems, and planning frameworks. This role operates at a strategic level, owning the development of scalable workforce models that align long-term business objectives with labor efficiency, service performance, and operational growth. This position serves as a key advisor to leadership, driving workforce strategy through advanced modeling, system design, and cross-functional influence across Operations, Finance, HR, and Technology.

Requirements

Bachelor’s degree in Business, Analytics, Mathematics, Statistics, or related field OR equivalent experience
5-7+ years of experience in workforce planning, capacity strategy, operations strategy, or advanced analytics
Proven experience designing workforce models, systems, or large-scale operational strategies
Deep experience with workforce technologies (WFM, ACD, FMS, BI, ERP systems)
Strong experience with advanced analytics tools (SQL, Python, or similar) preferred
Lean/Six Sigma certification (Green Belt or higher) preferred
Advanced strategic thinking with ability to design scalable workforce solutions
Expertise in workforce modeling, scenario planning, and capacity strategy
Strong business and financial acumen (labor modeling, cost optimization, ROI analysis)
Ability to influence executive stakeholders and drive enterprise-level decisions
Advanced data analysis and problem-solving skills
Strong communication and executive presentation skills

Responsibilities

Design and evolve enterprise workforce planning frameworks across call center and field operations
Establish scalable capacity models that align long-term demand with workforce supply strategies
Define workforce strategies that balance service performance, labor cost optimization, and business growth
Lead development of workforce planning standards, methodologies, and governance
Develop and lead complex scenario modeling to evaluate strategic business decisions (market expansion, channel shifts, pricing models, operational changes)
Partner with Finance and executive leadership to align workforce strategies with financial planning, budgeting, and EBITDA targets
Provide forward-looking recommendations that shape workforce investments and organizational direction
Lead design and optimization of workforce management systems, tools, and integrations (WFM, ACD, FMS, BI platforms)
Identify gaps in current systems and drive implementation of scalable, automated solutions
Partner with Technology and BI teams to enhance data infrastructure and workforce analytics capabilities
Act as a strategic partner to senior leadership across Operations, Finance, HR, and Technology
Influence decision-making through data-driven insights and workforce expertise
Drive alignment between workforce strategy and enterprise objectives
Evaluate workforce performance at a macro level to identify opportunities for efficiency, cost optimization, and scalability
Define and track key workforce KPIs (labor utilization, productivity, service levels, cost efficiency)
Lead initiatives that improve labor economics and operational performance
Identify and lead transformation initiatives across forecasting, capacity planning, and scheduling functions
Establish scalable processes and frameworks that support business growth and operational complexity
Drive innovation in workforce planning through automation, advanced analytics, and emerging technologies