WFM Systems Engineer
About The Position
The WFM Systems Engineer is responsible for designing, configuring, supporting, and optimizing enterprise Workforce Management capabilities within Kronos / UKG Pro Workforce Management. As a WFM Systems Engineer, you will combine deep WFM platform expertise with automation, integration, analytics, and AI-enabled process improvement to improve timekeeping accuracy, scheduling efficiency, labor compliance, payroll readiness, and employee experience. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. Remote: At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Human Resources Technology, Business, or equivalent practical experience.
- 5+ years of hands-on experience supporting Kronos Workforce Central, UKG Dimensions, or UKG Pro Workforce Management in an enterprise environment.
- Strong understanding of workforce management business processes, including timekeeping, scheduling, leave/accruals, payroll readiness, labor compliance, and operational reporting.
- Experience configuring WFM rules, profiles, security access, workflows, integrations, and reporting capabilities.
- Working knowledge of SQL, APIs, SFTP, file-based integrations, middleware, or data transformation concepts.
- Demonstrated experience troubleshooting system defects, integration errors, data issues, and business process exceptions.
- Strong analytical, documentation, testing, and problem-solving skills.
- Ability to communicate effectively with technical and non-technical stakeholders across HR, Payroll, Operations, and IT.
Nice To Haves
- Experience with UKG Pro WFM advanced scheduling, forecasting, attendance, attestation, analytics, integration hub, or workforce integration manager capabilities.
- Experience applying automation, AI, machine learning, or intelligent workflow concepts to business operations or enterprise applications.
- Experience with Power Platform, Power Automate, Copilot Studio, ServiceNow, Azure, Boomi, Workato, or similar integration and automation platforms.
- Knowledge of labor compliance requirements such as FLSA, overtime rules, meal/rest break rules, union or collective bargaining requirements, and state/local wage-hour regulations.
- Experience supporting multi-location, global, retail, manufacturing, distribution, healthcare, or 24/7 workforce environments.
- UKG certifications or formal UKG training preferred.
Responsibilities
- Serve as a technical subject matter expert for Kronos / UKG Pro WFM, including timekeeping, scheduling, absence, accruals, pay rules, labor levels, attestation, forecasting, analytics, and workforce compliance capabilities.
- Configure, enhance, and maintain WFM system components such as pay rules, work rules, accrual policies, attendance policies, schedules, profiles, security roles, workflows, alerts, and automation rules.
- Design and implement AI-enabled and automation-driven solutions that reduce manual work, improve data quality, accelerate issue resolution, and support proactive workforce operations.
- Partner with HR, Payroll, Operations, Legal, Compliance, Finance, and IT stakeholders to translate business requirements into scalable system solutions.
- Support integrations between UKG Pro WFM and related enterprise systems, including HRIS, payroll, identity management, data platforms, reporting tools, and middleware technologies.
- Troubleshoot production issues, integration failures, data discrepancies, configuration defects, and payroll-impacting incidents; coordinate resolution with internal teams and UKG support as needed.
- Lead or support system upgrades, release testing, regression testing, patch validation, enhancement deployments, and change management activities.
- Create and maintain dashboards, reports, extracts, queries, and analytics to support workforce insights, compliance monitoring, payroll validation, and operational decision-making.
- Document configurations, technical designs, support procedures, testing evidence, runbooks, automation logic, and operational controls.
- Identify opportunities to modernize WFM processes through AI, robotic process automation, workflow automation, self-service, exception management, and predictive analytics.
Benefits
- Health, dental and vision insurance coverage
- Unlimited Paid Time Off
- 401K plan with a 6% company match and no vesting period
- Health Savings Accounts
- Flexible Spending Accounts
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Tuition Reimbursement
- Voluntary Wellness Program
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back
- Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
