Ambulatory Capacity Management Analyst

University of Washington Medical Center • Seattle, WA

4d • $75,000 - $96,000 • Hybrid

About The Position

UW Medicine Access & Innovation’s Division of Capacity Management is hiring an Ambulatory Capacity Management Analyst to support the Ambulatory Care Division and its patient access goals. The analyst serves as an advisor to clinic leadership, using Epic expertise and change management principles to improve ambulatory access measures. The role provides user support and training for Epic scheduling workflows and works with UW Medicine clinics, IT teams, and Contact Center staff to implement solutions that improve patient access and provider capacity.

The position monitors access metrics and leads improvement efforts to optimize provider schedules and space utilization. It implements scheduling, referral, and provider-template practices; delivers Epic training and technical support; analyzes capacity data; and contributes to enterprise-wide initiatives. This is a regular, 100% FTE position with a hybrid schedule and first-shift hours. The stated annual pay range is $75,000 to $96,000.

Requirements

• Bachelor’s degree in computer science, business, education, healthcare, or a related field; additional years of experience may replace the education requirement.
• At least four years of experience working in an acute or ambulatory care setting.
• At least one year of experience in technical computer training or end-user application development or support.
• Strong understanding and experience in IT, computer, or application support and analysis.
• One to two years of templating experience or equivalent experience.
• Experience using data in decision-making, including defining useful data, obtaining it, and analyzing it.
• Advanced proficiency with Excel, such as pivot tables, complex formulas, and data analysis tools.
• A proven track record of collaborating across different departments and levels.

Responsibilities

• Implement best practices for scheduling workflows, referrals, and provider templates, and act as a liaison between Access & Innovation and IT teams.
• Deliver Epic training and coaching for new and existing staff, and maintain accurate documentation and training materials.
• Provide first-line technical support for Epic scheduling and access workflows; manage and resolve Unite tickets.
• Analyze capacity management data, identify improvement opportunities, and partner with clinic leadership to optimize operations.
• Participate in committees, user groups, and project teams, representing Access & Innovation and contributing to enterprise-wide initiatives.
• Monitor key access metrics and lead improvement initiatives to optimize provider schedules and space utilization.
• Collaborate with UW Medicine clinics, IT teams, and Contact Center staff to implement solutions that enhance patient access and provider capacity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level