Senior Analyst - Distributor Accounts

Integra LifeSciences•Princeton, NJ

1d•Hybrid

About The Position

The Senior Analyst, Distributor Accounts, is responsible for providing collections process, dispute escalation/resolution, and consulting support to Integra customers and internal stakeholders. This position works collaboratively with commercial teams, supply chain, finance, and other key stakeholders to effectively resolve customer disputes, optimize the customer experience, drive revenue growth, and meet/exceed cash flow goals.

Requirements

Two (2) year degree (Associates) in Accounting, Business, Finance, or comparable work experience.
5+ years Accounts Receivable, finance, procurement, or related experience.
Prior experience working with BPO partners desired.
Enjoy working in a high-growth setting and have thrived in that dynamic environment.
Ability to influence partners to deliver on commitments.
Apply a customer-centric mindset to drive results and deliver an optimal customer experience.
Creative problem solver who is comfortable with ambiguity and maintains a drive for continuous process improvement.
Excellent verbal and written communication skills; ability to actively listen, champion change, communicate status, issues, risks, and opportunities with leaders.
Proficiency in English.

Nice To Haves

Other languages are a plus.
Experience with Oracle is a plus.
Experience in the healthcare industry is a plus.

Responsibilities

Validate chargeback amounts based on contractual agreements, investigating root causes of chargebacks, and ensure no duplicate deductions are processed.
Monitoring invoice disputes, research issues, and recommend resolution or compromise solutions that facilitate customer payments
Developing and maintaining relationships with internal stakeholders, such as customer service, commercial teams, sales operations, supply chain, and tax to ensure the timely resolution of billing disputes.
Develop and maintain relationships with BPO employees regarding disputes and previous efforts undertaken to resolve those disputes.
Managing collections processes
Reconciling customer statements
Reviewing and managing customer credit holds and Order releases.
Researching and resolving customer payment and cash application issues
Maintain and monitor compliance with corporate and department policies, work instructions, and processes.
Analyzing workflow processes for improvement opportunities
Research, recommend, and implement new or enhanced policies, procedures and processes to improve operational effectiveness
Partner with commercial and finance team leaders on cash forecasting and performance data management & reporting.
Perform other duties and projects as assigned.
Flexibility to travel 10-20%, including international travel.
Will be required to work during company and public/bank holidays, subject to local law.