Senior Analyst - Customer Marketing & Arbitration

American Express • Toronto, ON

2d • CA$68,000 - CA$102,000

About The Position

The International Card Services (ICS) Customer Marketing team is a dynamic, fast-paced organization that plays a critical role in shaping customer engagement and driving business growth. We are seeking a Senior Analyst, Customer Channels & Arbitration to help elevate our customer communications strategy and optimize how we connect with Cardmembers across key marketing channels. This role offers a unique opportunity to blend strategic thinking, analytics, and marketing expertise while partnering with a passionate team of marketers across the organization. As a channel expert influencing communication strategies and through campaign planning and execution, you will help drive revenue, enhance the customer experience, and deepen Cardmember engagement. The successful candidate will serve as a trusted advisor to marketing partners, championing best practices, identifying optimization opportunities, and helping deliver a seamless, customer-centric communications experience. This is an excellent opportunity for a highly collaborative, results-oriented marketer looking to make a measurable impact while developing expertise in customer marketing strategy and channel management.

Requirements

• Strategic thinking
• Analytics expertise
• Marketing expertise
• Collaboration skills
• Results-oriented mindset

Responsibilities

• Elevate customer communications strategy.
• Optimize how we connect with Cardmembers across key marketing channels.
• Influence communication strategies.
• Plan and execute campaigns.
• Drive revenue.
• Enhance the customer experience.
• Deepen Cardmember engagement.
• Serve as a trusted advisor to marketing partners.
• Champion best practices.
• Identify optimization opportunities.
• Deliver a seamless, customer-centric communications experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed