Arbitration Administrator

Carvana•Framingham, MA

9d•$22 - $25•Onsite

About The Position

ADESA, a Carvana-owned company, operates over 50 locations across the US, providing vehicle services like repair, reconditioning, and auction remarketing. Our inventory is vast, and we foster a "we" versus "I" culture. The industry is fun, fast-paced, and competitive. ADESA is poised for significant expansion with investments in facilities, sales growth, and inventory. This role reports to the General Manager or a designated manager. The primary responsibility is to resolve differences between buyers and sellers arising from auction block representations. This involves researching issues and recommending decisions on post-sale matters. The position requires adherence to company policies, procedures, and federal laws.

Requirements

High School Diploma or GED required
Basic computer skills are required
Effective communication skills required
Must be qualified to operate a motor vehicle and possess a valid driver license

Nice To Haves

One (1) year of mechanical experience is preferred
At least three (3) years of auto auction experience preferred
Basic Mechanical and Body Shop knowledge preferred

Responsibilities

Provide excellent customer service by ensuring prompt, efficient, and courteous attention to customers.
Maintain a professional appearance, orderly work environment, and friendly disposition.
Handle all aspects of customer complaints or disputes, resolving them in a friendly and courteous manner, and advising management of serious issues.
Resolve arbitration differences politely and distinctly, ensuring customers are aware of sale regulations.
Recommend new customer services and procedures to management.
Enforce and communicate arbitration policy and procedure.
Maintain good communication with management and office personnel.
Ensure proper follow-through on all directives, bulletins, schedules, and accounting.
Understand and enforce the auction’s arbitration policies and procedures.
Perform customer arbitration transactions promptly and courteously.
Research and recommend resolutions for post-sale issues (e.g., mechanical repairs, transportation costs).
Communicate final decisions to customers and coordinate the post-sale process.
Coordinate third-party inspections and perform proper recordkeeping.
May perform some accounts receivable duties.
Practice proper loss prevention and reaction procedures.
Maintain a safe work environment for employees and customers, responding to accidents and property damage according to policy.
Promptly advise management of breakdowns and maintenance needs.
Practice and promote teamwork, setting a good personal example.
Practice and promote company Core Values.