Arbitration Coordinator

OPENLANE•Mesa, AZ

8d•Onsite

About The Position

The Arbitrations Coordinator plays an important role assisting the team in various duties with the objective of delivering a high level of customer service and maintaining customer loyalty. As the Arbitration Coordinator, you will be responsible for researching and verifying information; gathering, evaluating and analyzing data and preparing case resolutions, summaries and/or comments to arbitration cases within a CRM database. Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times. The Arbitrations Coordinator collaborates with team members in other departments and has no direct reports.

Requirements

High School Diploma or equivalent.
Experience with dispute resolution or automotive, mechanical, or body shop environments.
Strong verbal and written communication and effective report writing skills.
Working knowledge of Google applications including Sheets, Docs, and Gmail.
Superior dispute resolution orientation and strong organizational skills.

Nice To Haves

Bachelor’s degree.
Auto auction experience or specific experience with automobile brands and equipment.

Responsibilities

Distribute new incoming arbitration claims, handling incoming phone calls and assigning online customer cases.
Requests and reviews evidence such as pictures, estimates, witness statements, etc. from both parties.
Assisting team with follow up calls to dealers and reminding dealers of the arbitration rules.
Investigates and coordinates the resolution of arbitration claims submitted by customers.
Interprets and applies OPENLANE Terms and Conditions in a fair and impartial manner.
Communicates with customers and clients to discuss the validity of the claim.
Provide excellent customer service and offers options to improve buyer experience.
Other projects and tasks as assigned.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement