Arbitration Administrator

ADESA•Framingham, MA

9d•$22 - $25•Onsite

About The Position

ADESA, a Carvana-owned company, operates over 50 locations across the US, providing a wide array of vehicle services including repair, reconditioning, and auction remarketing. Our inventory is vast, and we foster a "we" versus "I" culture. The industry is fun, fast-paced, and competitive. ADESA is poised for significant expansion with investments in facilities, sales growth, and inventory. We are seeking motivated individuals to join us on this journey. This role reports to the Inspection Manager or a designated manager and is responsible for resolving vehicle representation differences between buyers and sellers.

Requirements

Previous automotive auction, inspection, or mechanical experience required.
Must be 18 years of age and have a valid driver’s license that meets the requirements
Able to safely drive a variety of makes/models/sizes of vehicles
Proficiency with computer systems, mobile inspection tools, and internal inventory databases.
Ability to read, write, speak, and understand English.

Nice To Haves

High School diploma or GED preferred
Technical/Mechanical Knowledge: Strong understanding of vehicle mechanics and the ability to perform basic diagnostic determinations.
Conflict Resolution: Exceptional ability to negotiate and resolve disputes between parties in a professional and unbiased manner.
Analytical Thinking: Strong problem-solving skills with the ability to interpret inspection reports and auction rules.
Communication: Excellent verbal and written communication skills to effectively interact with buyers, sellers, and internal teams.
Organizational Excellence: Proven ability to manage a high-volume WIP pipeline and multitask while maintaining strict attention to detail.
Customer Focus: Professional presence with a commitment to providing a high-quality, customer-focused auction experience.

Responsibilities

Oversee the quality and throughput of vehicle inspections to ensure accuracy and consistency across all reports.
Actively manage the WIP (Work-In-Progress) pipeline to ensure vehicles move efficiently through the inspection and arbitration process.
Resolve differences between buyers and sellers arising from representations made on the auction block, including mechanical, cosmetic, or disclosure issues.
Conduct hands-on vehicle inspections when needed to verify vehicle condition and ensure high-quality standards are maintained.
Act as a professional point of contact for internal and external customers, providing prompt and courteous service regarding arbitration transactions and dispute resolution.
Understand and enforce the auction’s arbitration policies, NAAA guidelines, and jurisdictional requirements.
Coordinate third-party inspections as required and maintain accurate record-keeping for all arbitrated units.
Maintain precise records of arbitration outcomes and provide status updates on the inspection pipeline to leadership.
Ensure all company policies, safety protocols, and state/federal laws are followed at all times.
Perform any other duties assigned by the designated manager.