Arbitration Administrator

Carvana•Flint, MI

9d•Onsite

About The Position

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services, including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America, from retail to commercial, OEM & more. We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do. We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion, including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and Team Reporting to the Inspection Manager or another designated manager, you will be responsible for resolving vehicle representation differences between buyers and sellers.

Requirements

High School diploma or GED preferred
Previous automotive auction, inspection, or mechanical experience required.
Must be 18 years of age and have a valid driver’s license that meets the requirements
Able to safely drive a variety of makes/models/sizes of vehicles
Proficiency with computer systems, mobile inspection tools, and internal inventory databases.
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English.

Nice To Haves

Strong understanding of vehicle mechanics and the ability to perform basic diagnostic determinations.
Exceptional ability to negotiate and resolve disputes between parties in a professional and unbiased manner.
Strong problem-solving skills with the ability to interpret inspection reports and auction rules.
Excellent verbal and written communication skills to effectively interact with buyers, sellers, and internal teams.
Proven ability to manage a high-volume WIP pipeline and multitask while maintaining strict attention to detail.
Professional presence with a commitment to providing a high-quality, customer-focused auction experience.

Responsibilities

Oversee the quality and throughput of vehicle inspections to ensure accuracy and consistency across all reports.
Actively manage the WIP (Work-In-Progress) pipeline to ensure vehicles move efficiently through the inspection and arbitration process.
Resolve differences between buyers and sellers arising from representations made on the auction block, including mechanical, cosmetic, or disclosure issues.
Conduct hands-on vehicle inspections when needed to verify vehicle condition and ensure high-quality standards are maintained.
Act as a professional point of contact for internal and external customers, providing prompt and courteous service regarding arbitration transactions and dispute resolution.
Understand and enforce the auction’s arbitration policies, NAAA guidelines, and jurisdictional requirements.
Coordinate third-party inspections as required and maintain accurate record-keeping for all arbitrated units.
Maintain precise records of arbitration outcomes and provide status updates on the inspection pipeline to leadership.
Ensure all company policies, safety protocols, and state/federal laws are followed at all times.
Perform any other duties assigned by the designated manager.