Senior Analyst – Coupa

PwrQ Holdings LLC•Vernon, CA

About The Position

The Senior Analyst – Coupa is the senior technical and functional owner of Forgent Power’s Coupa procure-to-pay platform. Reporting to the VP, Head of Enterprise Applications, the role sets the platform’s direction, leads configuration, security, and release management, owns integrations with the ERP and related applications, and partners with Finance and Procurement to improve efficiency, data integrity, and compliance throughout the procure-to-pay process. The role requires deep Coupa expertise and a strong understanding of procure-to-pay operations. The Senior Analyst works independently with minimal direction and serves as a trusted advisor to IT, business process owners, and suppliers. As Forgent Power grows across its sites, this person will scale Coupa to support new locations, higher transaction volumes, and more mature spend controls. The position is primarily office-based and involves extended periods of computer use. Periodic travel among Forgent Power locations in Columbus, Ohio; Vernon, California; and Dayton, Minnesota, may be required for training, rollouts, or process reviews. Some after-hours availability may be needed during system releases, month-end close, or critical issue resolution.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Finance, Supply Chain, or a related field, or equivalent practical experience.
At least 5 years of hands-on experience administering or supporting enterprise procure-to-pay platforms, including at least 3 years as a Coupa administrator or analyst.
Demonstrated experience leading system implementations, module rollouts, or major enhancement projects from requirements through deployment.
Working knowledge of end-to-end procure-to-pay processes, including requisitioning, purchasing, receiving, three-way match, and invoice processing.
Advanced experience configuring Coupa approval chains, user roles, business rules, and integrations.
Strong proficiency in Excel, including lookups, pivot tables, and data cleansing, and experience building system reports.
Strong written and verbal communication skills, with the ability to influence stakeholders and explain system behavior in plain language to non-technical users and leaders.

Nice To Haves

Coupa Admin certification, such as Coupa Certified Admin, or completion of Coupa University administrator coursework.
Experience in a manufacturing or industrial environment with direct and indirect spend.
Exposure to ERP integrations such as Oracle, SAP, Microsoft Dynamics, or Epicor, and integration monitoring tools.
Experience with Coupa Supplier Portal enablement, catalogs or punch-outs, Coupa Pay, or Expenses modules.
Experience supporting SOX or IT general controls environments and audit requests.
Experience with IT service management tools such as ServiceNow and formal change management processes.
Familiarity with integration patterns and tools such as APIs, SFTP file transfers, or middleware platforms.
Familiarity with BI tools such as Power BI.

Responsibilities

Own the Coupa platform roadmap with Finance and Procurement leadership, prioritizing enhancements, modules, and adoption initiatives based on business value.
Serve as the primary technical contact with Coupa, managing the customer success relationship, support escalations, and evaluation of new capabilities.
Establish and enforce platform governance standards for configuration, change intake, and request prioritization.
Lead Coupa projects end to end, including module rollouts, site and acquisition onboarding, and process redesign, from requirements through testing, deployment, and hypercare.
Administer Coupa, including user provisioning, roles and permissions, approval chains, and access reviews.
Configure and maintain business rules, approval workflows, chart-of-accounts strings, lookups, custom fields, forms, and notification settings in alignment with Finance policy.
Manage Coupa release cycles and configuration changes through IT change management, including impact assessment, testing, business sign-off, and deployment communications.
Manage single sign-on, user lifecycle provisioning, and security settings in coordination with IT security and identity teams.
Maintain configuration logs, workflow maps, standard operating procedures, and other system documentation.
Serve as the senior escalation point for issues involving requisitions, purchase orders, receiving, invoicing, and expenses; manage tickets and triage, resolve, or escalate them as appropriate.
Monitor invoice exceptions, failed integrations, and stuck approvals, working with AP, Procurement, and requesters to resolve backlogs and protect payment timeliness.
Gather requirements with AP and Procurement, identify process gaps, and translate them into configuration or workflow changes that reduce manual work and cycle time.
Lead supplier enablement through the Coupa Supplier Portal and supplier-actionable notifications, encouraging electronic PO and invoice transmission.
Maintain supplier, catalog, and master data quality with Vendor Master and Procurement teams, including punch-out and hosted catalog setup.
Support supplier onboarding workflows, including information collection forms and routing of tax and banking documentation and risk-related approvals.
Monitor and support integrations between Coupa, the ERP, and related systems, including error queues and scheduled jobs.
Troubleshoot data flow errors with integration developers and ERP administrators, perform root-cause analysis, and validate fixes.
Participate in system enhancements, module rollouts, and acquisition or site integrations as the company scales.
Build and maintain Coupa reports and dashboards for spend, PO compliance, invoice cycle time, exception rates, and supplier enablement metrics.
Provide recurring and ad hoc analysis to Finance, Procurement, and operational leaders to inform spend decisions and process improvements.
Support IT general controls and audit requirements, including segregation of duties, approval limit enforcement, user access reviews, change management evidence, and audit requests.
Develop and deliver training, job aids, and quick-reference guides for requesters, approvers, receivers, and AP users across company sites.
Mentor junior analysts, super-users, and site champions, and build Coupa knowledge and support capability across the organization.
Onboard new users and sites and champion Coupa adoption and policy compliance.