Sr Analst - Config Mgmt

United Airlines•Houston, TX

4d•$75,715 - $98,594

About The Position

The Senior Analyst – Configuration Management implements and maintains procedures and controls to ensure aircraft configuration data is accurate and complete, in compliance with FAA, GMM, and departmental policies. The role oversees the establishment, auditing, and ongoing accuracy of mainframe forecasts and tracking systems for assigned fleets or functional areas. It ensures transactions produce complete, compliant maintenance records and status reports that meet regulatory and internal retention requirements. The analyst supports airline operations by resolving inquiries and discrepancies, managing assignments and projects, and improving aircraft maintenance processes. The role also trains colleagues, maintains training records, communicates professional progress and concerns to management, serves as a liaison for issue resolution, and helps allocate work across the team. Availability for variable shifts, nights, weekends, holidays, and on-call support is required, along with readiness for up to 15% business travel, including international assignments.

Requirements

High school diploma or equivalent.
UA Trainer Certified.
SIDA badge.
Root Cause Analysis (RCA).
At least 3 years of aviation experience.
Subject Matter Expert in the respective area.
Completed overview training for all groups within the department.
Ability to lead, direct, and organize group projects.
Legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview.
Reliable, punctual attendance.
Ability to work variable shifts, including nights, weekends, and holidays, and support 24/7 airline operations.
Able to travel for up to 15% business travel, including international assignments, and maintain a valid passport.

Nice To Haves

Bachelor’s degree.
5 years of aviation experience using M&E systems.
Understanding of generative AI tools’ capabilities and limitations, with the ability to use them for research, analysis, content creation, and problem solving while validating outputs and following company policies on responsible AI, data privacy, and security.

Responsibilities

Respond to and resolve analyst inquiries, identify discrepancies, and support corrective action.
Interpret manuals and technical documents to establish and manage control programs that maintain airframe and engine compliance status.
Identify process improvement opportunities and follow through on implementation and change management.
Manage daily assignments and additional projects to protect the integrity and reliability of aircraft maintenance processes.
Provide 24/7 support to airline operations and on-call team members, including working variable shifts, nights, weekends, and holidays.
Remain travel-ready for up to 15% business travel, including international assignments, and maintain a valid passport.
Train colleagues on established processes in accordance with departmental procedures (DOP/SOP).
Maintain employee training records and communicate professional progress and concerns to group or department management.
Understand department group roles and how they relate to designated group operations.
Serve as a liaison to resolve issues and gain endorsement for processes pertaining to the team’s responsibilities.
Distribute workload assignments and optimize task allocation based on individual team members’ capabilities while maintaining personal responsibilities and deliverables.
Present Configuration Management General Familiarization training to new hires and individuals from other groups and respond to related inquiries.