Senior Analyst, Collections
About The Position
Collections is part of Finance, which oversees accounting, tax, financial plans and policies, fiscal controls, financial reporting, financial systems, and protection of organizational assets. The Collections team collects outstanding accounts receivable, researches disputes, develops payment plans with customers, and builds trusted relationships with customers and internal business partners. The Senior Analyst, Collections is responsible for collections and accounts receivable reporting for assigned accounts, working directly with Service Leaders to provide a single point of contact. The role works cross-functionally with internal and external stakeholders, facilitates meetings and presentations, and supports customer needs by identifying root causes of issues. At this level, the role applies working knowledge of concepts, principles, and technical capabilities to varied tasks; works on projects of moderate scope and complexity; identifies and resolves possible technical problems; and applies judgment within defined parameters. The employee receives general guidance, with potentially more detailed instruction on new projects, and work is reviewed for sound reasoning and accuracy.
Requirements
- Strong written and verbal communication skills, including the ability to interact effectively with customers and cross-functional stakeholders.
- Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.
Nice To Haves
- Bachelor's degree in a related field or equivalent work experience.
- 2–4 years of experience.
Responsibilities
- Collect outstanding accounts receivable, research disputes, develop customer payment plans, and build trusted relationships with customers and internal business partners.
- Work directly with the Service Leader for designated accounts to provide a single point of contact.
- Prepare and report open accounts receivable balances for assigned accounts.
- Work cross-functionally with all levels of the organization, internally and externally.
- Facilitate meetings and presentations, communicate effectively with stakeholders, and engage participants.
- Support customer needs by maintaining a customer-focused approach and identifying root causes of issues.
Benefits
- Medical, dental, and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before payday with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
