Senior Collections Analyst

Motive

1d•$88,000 - $121,000

About The Position

The Senior Collections Analyst, Enterprise & Strategic Collections—U.S., owns collections strategy and execution for a defined portfolio of Motive’s largest and most complex U.S. Enterprise and Strategic accounts. These accounts require dedicated, high-touch coverage due to their scale, contractual or billing complexity, relationship sensitivity, or elevated financial risk. The role partners with customer finance and accounts-payable stakeholders and with Motive’s Account Management, Customer Success, Billing, Revenue Accounting, and Order Management teams to resolve issues, secure payment commitments, improve cash outcomes, and protect long-term customer relationships. It maintains account-level risk and cash-forecast visibility and helps improve workflows and handoffs across the collections organization. This is a senior individual-contributor role with no direct reports. Account assignments are based on portfolio complexity, customer needs, and business risk; routine or standardized accounts may remain in shared-service workflows. Motive provides a platform for physical operations teams to manage drivers, vehicles, equipment, and fleet-related spending, using AI to improve visibility and automate tasks. The company serves nearly 100,000 customers across industries including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Requirements

At least 5 years of experience in Collections, Accounts Receivable, or Finance Operations.
Deep experience designing and scaling collections processes, including automation, dunning strategy, and high-volume, low-touch recovery models.
Experience using automation and AI to improve workflow design, prioritization, and collections outcomes.
Experience managing day-to-day portfolio health, including account health, invoice status, collections forecasting, and timely cash application.
Experience with international collections across markets such as Canada and the UK/EU.
Strong analytical skills, sound business judgment, and the ability to use data to drive decisions and outcomes.
Ability to partner effectively across Revenue Accounting, Billing, Order Management, and customer-facing Account teams.
Demonstrated success managing Enterprise and Strategic collections in a relationship-sensitive environment.
Bachelor’s degree in Finance, Accounting, Business, or a related field.
Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.

Nice To Haves

Deep experience with Zuora Billing is strongly preferred.
Experience with other billing or ERP platforms is a plus.

Responsibilities

Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers, prioritizing actions based on amount, aging, payment behavior, dispute status, and risk.
Build and maintain customer-specific collection plans, stakeholder maps, payment timelines, and escalation paths; serve as a trusted collections contact for customer finance and accounts-payable stakeholders.
Secure, document, and monitor promises to pay; follow up on missed commitments and promptly escalate material risks.
Partner with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve invoice, contract, purchase-order, service, and payment-blocking issues.
Balance customer partnership with consistent follow-through on contractual payment obligations, communicating risks and next steps with sound judgment and professionalism.
Maintain accurate account notes, invoice status, dispute reasons, payment commitments, and collection forecasts in systems of record.
Provide cash, aging, and at-risk-account updates; explain forecast changes, material variances, and expected collection timing to leadership and cross-functional partners.
Identify and escalate credit, delinquency, and bad-debt risks; contribute account-level analysis to reserve, write-off, and close discussions with Revenue Accounting.
Lead or contribute to reviews of high-risk and strategically important accounts, aligning owners and actions across teams until issues are resolved.
Identify recurring process, policy, reporting, and system issues that slow collections; recommend practical improvements and help test or implement scalable fixes and automation.
Coordinate with the global collections team on account handoffs, coverage, and escalation criteria to ensure consistent customer context and clear ownership.