Collections Strategy Analyst

Barclays•Wilmington, DE

1d•Onsite

About The Position

Join Barclays as a Collections Strategy Analyst, where you will be responsible for developing, optimizing, and guiding collection strategies. Your role will involve reviewing large volumes of operational and customer data to evaluate strategy effectiveness, identify trends and opportunities for improvement, and develop data-driven recommendations. You will design and evaluate challenger strategies and A/B tests, measure their impact on delinquency, impairment, and operational efficiency, and translate considerate findings into actionable business recommendations. You will also partner closely with Operations, Risk, Compliance, Legal, and other stakeholders to ensure collection strategies are effective, compliant, and aligned with business goals.

Requirements

Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
Experience with analytics, strategy, data science, or a related field, preferably within financial services.
Using SQL, Python, and/or SAS, including data extraction, manipulation, and evaluation.
Evaluating large datasets and translating highly detailed findings into actionable business and strategy recommendations.
Developing and optimizing data-driven strategies, including experience with testing, experimentation, or performance measurement.
Communication and stakeholder guidance skills, with the ability to collaborate effectively across Operations, Risk, Compliance, and Legal.

Nice To Haves

Experience in collections strategy, collections analytics, or collections operations.
Experience developing, testing, and optimizing customer contact strategies or agreeing strategies.
Experience with A/B testing, challenger strategies, experimentation, and performance measurement.
Experience in consumer banking, credit risk, delinquency, or financial services.

Responsibilities

Identification and extraction of relevant data from various internal and external sources.
Performing sensitivity analysis and scenario planning.
Monitoring and evaluation of the performance of existing models.
Development and implementation of data quality control procedures.
Building and validation of quantitative models to support decision-making across different business areas.
Developing, optimizing, and guiding collection strategies.
Reviewing large volumes of operational and customer data to evaluate strategy effectiveness, identify trends and opportunities for improvement, and develop data-driven recommendations.
Designing and evaluating challenger strategies and A/B tests.
Measuring the impact of strategies on delinquency, impairment, and operational efficiency.
Translating findings into actionable business recommendations.
Partnering closely with Operations, Risk, Compliance, Legal, and other stakeholders to ensure collection strategies are effective, compliant, and aligned with business goals.
Takes responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.