Senior Analyst, Business Operations eCommerce
About The Position
The Senior Analyst, Business Operations eCommerce, supports data-informed decision-making and operational excellence within the eCommerce business. The role analyzes customer and market data, develops actionable insights, and supports initiatives to improve program performance. It works with stakeholders and cross-functional teams to translate business challenges into analytical solutions and contribute to strategic planning, continuous improvement, customer experience, and business outcomes. The team supports marketplace sellers who independently fulfill orders and focuses on program and project management, financial management, stakeholder communication, data analysis, risk assessment, resource planning, and ongoing program monitoring. The team collaborates across functions to promote operational efficiency, accountability, cost-effective operations, and sellers’ success.
Requirements
- Bachelor's degree in business, finance, information technology, retail, human resources, or a related area; alternatively, two years of experience in business, finance, information technology, or a related area.
- Proven experience in business operations analysis, with strong data visualization and analytics skills.
- Ability to interpret customer and market data to provide actionable insights and support forecasting.
- Project management proficiency, including tracking, reporting, and resolving project issues.
- Strong communication skills to influence stakeholders and present findings clearly and credibly.
- Knowledge of search engine optimization and site structure to support eCommerce initiatives.
- Problem-solving skills using analytics and automation techniques.
- Collaborative approach and experience building partnerships and working cross-functionally.
Nice To Haves
- Experience in eCommerce merchandising, site operations, business management, or a related area.
- Master's degree in information technology, computer science, or a related area.
Responsibilities
- Analyze customer and market data to generate actionable insights supporting eCommerce business operations.
- Develop and present data-driven reports and recommendations to influence stakeholders and guide decisions.
- Collaborate cross-functionally to identify process improvements and optimize program performance.
- Support project management by tracking milestones, resolving issues, and communicating progress to business partners.
- Use data visualization tools to represent complex datasets effectively.
- Translate business challenges into analytical solutions using advanced methods and tools.
- Build and maintain professional relationships to facilitate cooperative problem-solving and achieve business goals.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs
- Performance-based bonus awards
- Additional annual or quarterly performance bonuses
- Stock may be included as additional compensation for certain positions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
