Senior Analyst, Application Techno-Functional - Manufacturing & Procurement

ICU Medical

8h•Remote

About The Position

The Senior Analyst, Application Support is responsible for implementing projects and managing the production support of the Manufacturing and Quality applications in Oracle E-Business Suite. He/she will work proficiently in project management for ICU Medical’s Manufacturing and Quality application initiatives, including projects, enhancements, and minor break/fix efforts, partnering with the business to document requirements and support the development of solution designs for new implementations. The role requires in-depth Oracle PL/SQL knowledge of internal business and processes, including Inventory, BOM, WIP and EAM. This position will interface with various departments including Engineering, Manufacturing, Operations, Planning and Quality.

Requirements

Must be at least 18 years of age
High School Diploma required
Minimum 10 years of professional IT experience
Minimum 7 years of Oracle EBS application experience with various modules (INV, PO, AP, OM, AR, shipping, pricing, discrete manufacturing, quality, etc.)
Minimum 3 years in Oracle lead application support role
Minimum 3 years of Oracle application development experience
Very Strong in PL/SQL query knowledge: identify the tables and write basic queries to support the issues.
Able to collaborate with Business leaders and IT, as well as being able to operate comfortably at all levels of the organization
Excellent documentation skills; methodological experience with Oracle AIM, Agile-Scrum, and/or similar methodologies
Deep knowledge of manufacturing processes in Oracle E-Business Suite, preferably in a Federally Regulated Medical Device industry
Demonstrate proactive business judgment and decision-making skills; past results are indicative of consistently providing sound and effective business decisions
Strong customer service skills
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Excellent collaboration skills and able to work in a team environment
Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously

Nice To Haves

Bachelor’s degree in Computer Science, Mathematics, or a related field from an accredited college or university is preferred
Good knowledge of incoming, in-process, and customer quality processes in Oracle E-Business Suite is highly preferred

Responsibilities

Manage application support team, including hiring, training, scheduling, and conducting semi-annual evaluations
Provide technical leadership on business systems architecture, application integration and software development
Ensure the smooth execution of incident management functions including application troubleshooting, root cause analysis, corrective action identification and implementation, preventive action identification and implementation, communication and reporting to all stakeholders
Evaluate current tools and processes to constantly improve maintenance and systems availability
Ensure critical business application uptime and availability SLAs are met consistently
Provide application support to users at global manufacturing, service, and warehouse locations and maintain existing applications
Serve as liaison between technology and business end-users.
Identify, assess, and document business requirements, recommending business priorities and advising business on options, risks and costs versus benefits of various solutions.
Triage incidents/problems with Manufacturing systems as they arise (as Tier II/III support), Problem-solving and analytical abilities to identify and resolve issues within Oracle EBS and either manage or directly perform enhancements/fixes to provide resolution satisfactory to our business partners.
Lead and manage the application support including working with Oracle Support, External Service Providers and System Integrators to resolve application issues
Manage the application support and enhancement requests queue logged in the Service Desk application, ServiceNow, for Manufacturing and Quality applications. This will require conducting meetings with the business stakeholders, prioritizing requests, and driving resolution of the issues and requests
Manage and support the Change Control process for application issues.
Implement new and enhancement projects from initiation to implementation phase including gathering requirements, writing functional design documents, communicating requirements to technical team members, writing test scripts, implementing, and training end users and IT support staff
Work across Oracle E-Business Suite modules including Bills of Material, Work-in-Process, Inventory, Planning and Scheduling, Procurement, Quality, and Supply Chain
Work on or support key processes and elements including work in process, manufacturing execution, bills of material, routers, planning and scheduling, inventory replenishment, serial-level transactions, purchase order processes, requisition/PO approval process, internal order/sales order process, receiving processes against POs/internal orders/inter-org shipments, outside processing, integration with outsourced warehouses, consigned inventory, incoming/in-process quality etc.
Strong Knowledge in Oracle API/ Interfaces in the area of Manufacturing and Quality Modules.
Identify process improvements and work with business partners effectively to implement change
Guide internal/external teams in developing reports, customizations, interfaces and extensions for Oracle applications
Act as a liaison between business users and other technical resources, including ICU IT Infrastructure/Operations team members, and external service providers
Support and enhance Oracle Applications interfaces integrated with non-Oracle systems including MES
Create functional design, and perform application configuration
Drive test planning and execution
Train site application support teams in Oracle E-Business
Assist end users with day-to-day applications troubleshooting and end user questions
Participate in 24/7 department on-call program
Work on special projects as assigned