Senior AI adoption lead (West)

WRITER•San Francisco, CA

2d•$167,000 - $219,000•Hybrid

About The Position

WRITER is seeking a customer success professional to own deployment, activation, and platform success across a portfolio of customers. The role embeds deeply within customer organizations to understand business objectives and build programs, communities, and frameworks that turn AI investment into measurable outcomes. Working closely with a Transformation lead, the Senior AI Adoption Lead identifies relevant WRITER capabilities for customer use cases and develops strategies that drive adoption, including champion networks, customized workshops, and guidance on scaling AI programs. This is a hybrid role based in WRITER’s San Francisco or Seattle hub. Domestic and international travel of up to 25% may be required.

Requirements

At least 9 years of experience owning activation success and driving measurable adoption outcomes.
Experience discovering, mapping, and leveraging customer workflows and business objectives.
Experience implementing activation strategies such as champion programs, office hours, dashboards, and workshops.
Success building advocate networks and power-user communities.
Ability to connect platform usage to business outcomes and articulate return on investment.
Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders.
Comfort understanding technical concepts and communicating them effectively to varied audiences.
Ability to demonstrate use cases and articulate business value.
Expertise delivering virtual and live instructor-led workshops.
Skill tailoring content and delivery to diverse audiences and their use cases.
Ability to partner effectively with curriculum teams while owning customization and delivery.
Strong relationship-building skills with stakeholders at all levels.
Strong program management skills and an advisor mindset.
Ability to thrive in fast-paced environments and work comfortably with experimentation.
Self-awareness, receptiveness to feedback, and commitment to continuous growth.
Ability to travel domestically and internationally as required; travel may reach 25%.

Responsibilities

Own activation and platform success across a customer portfolio.
Understand customers’ use cases, business objectives, and success metrics.
Build and co-develop custom AI solutions, translating use cases into workflows that deliver measurable business impact.
Design and execute activation strategies to drive platform adoption and business outcomes.
Implement champion programs, office hours, usage dashboards, customized trainings, and workshops.
Create advocate networks and champion communities within customer organizations.
Establish power-user communities that promote peer-to-peer learning.
Train customer-side trainers to scale enablement.
Design customer experiences that deepen engagement.
Facilitate live and virtual training sessions tailored to diverse audiences.
Partner with the curriculum team while customizing and delivering content for customers.
Create learning experiences that inspire action and drive adoption.
Improve materials based on customer feedback and adoption data.
Collaborate cross-functionally to understand evolving customer needs.
Identify enablement gaps and advocate for new training opportunities.
Build relationships with customer stakeholders and executive sponsors.
Partner closely with a Transformation lead to identify suitable WRITER capabilities for each use case.

Benefits

Generous paid time off and company holidays.
Medical, dental, and vision coverage for employees and their families.
16 weeks of paid parental leave for all parents.
Fertility and family planning support.
Early-detection cancer testing through Galleri.
Flexible spending account and dependent-care FSA options.
Health savings account for eligible plans, with a company contribution.
Annual wellness stipend for expenses such as gym, massage or chiropractic care, and personal training.
Annual learning and development stipend.
Company-wide and team off-sites.
Competitive compensation.
Company stock options.
401(k).