AI adoption lead (West)

WRITER•San Francisco, CA

2d•$142,000 - $185,000•Hybrid

About The Position

WRITER is seeking a customer success professional to own deployment and activation success across a customer portfolio. The role embeds deeply within customer organizations to understand business objectives and build programs, communities, and frameworks that turn AI investment into measurable outcomes. Working closely with a Transformation lead, the AI Adoption Lead identifies suitable WRITER capabilities for customer use cases and develops strategies to drive adoption, including champion networks, customized workshops, and guidance on scaling AI programs. The role owns customer activation and platform success, develops custom AI solutions and workflows, and designs programs that connect platform adoption to business results. It also builds advocate and power-user communities, trains customer trainers, leads tailored live and virtual educational events, and improves learning materials using customer feedback and adoption data. This is a hybrid position based in WRITER’s San Francisco or Seattle hub, with up to 25% domestic and international travel potentially required.

Requirements

At least 5 years of experience owning activation success and driving measurable adoption outcomes.
Experience discovering, mapping, and leveraging customer workflows and business objectives.
Experience implementing activation strategies, including champion programs, office hours, dashboards, and workshops.
Demonstrated success building advocate networks and power-user communities.
Ability to connect platform usage to business outcomes and articulate ROI.
Ability to scope, design, and deliver custom solutions and demos for customer use cases while working hands-on with business stakeholders.
Comfort understanding technical concepts and communicating them effectively to varied audiences.
Ability to demonstrate use cases and articulate business value.
Expertise delivering live and virtual instructor-led workshops.
Skill tailoring content and delivery to diverse audiences and their use cases.
Ability to partner effectively with curriculum teams while owning customization and delivery.
Strong relationship-building skills with stakeholders at all levels.
Strong program management skills and an advisor mindset.
Comfort with experimentation in fast-paced environments.
Self-awareness, receptiveness to feedback, and commitment to continuous growth.

Responsibilities

Understand each customer’s use cases, business objectives, and success metrics.
Build and co-develop custom AI solutions with customers, translating use cases into workflows that produce measurable business impact.
Design and execute activation strategies that drive platform adoption and business outcomes.
Implement champion programs, office hours, usage dashboards, customized training, and workshops.
Create advocate networks and champion communities within customer organizations.
Establish power-user communities that foster peer-to-peer learning.
Train customer trainers to scale enablement.
Design customer experiences that deepen engagement.
Facilitate live and virtual training sessions tailored to different audiences.
Partner with the curriculum team while customizing and delivering learning for customers.
Create learning experiences that encourage action and adoption.
Refine materials using customer feedback and adoption data.
Collaborate across functions to understand evolving customer needs.
Identify gaps and advocate for new training opportunities.
Build relationships with customer stakeholders and executive sponsors.
Partner closely with a Transformation lead to identify appropriate WRITER capabilities for customer use cases.
Travel domestically and internationally as required, potentially up to 25%.