Senior Advisor to the Chief Information Officer (CIO)

City of New York•Corona, NY

About The Position

The NYC Department of Environmental Protection (DEP) protects public health and enriches the environment by providing drinking water services, managing wastewater and stormwater, and reducing pollution. DEP has nearly 6,000 employees. Its Bureau of Business Information Technology (BIT) provides business, technical, and IT system support across the agency. The Senior Advisor to the CIO supports BIT operations by coordinating centralized IT functions and serving as the CIO’s principal partner on operational, financial, project, and administrative matters. Reporting directly to the CIO, the Senior Advisor works across BIT units to monitor performance, coordinate initiatives, track priorities, and support execution of strategic and operational objectives. The position calls for knowledge of IT operations, project and portfolio management, capital planning, financial management, New York City budgeting and procurement processes, executive communications, and organizational governance.

Requirements

A baccalaureate degree in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, plus four years of satisfactory full-time related experience and specialization in a relevant technology, process, methodology, or domain; or
An associate degree in one of the listed or related fields, plus six years of satisfactory full-time related experience and specialization in a relevant technology, process, methodology, or domain; or
A baccalaureate degree, plus eight years of satisfactory full-time related experience and specialization in a relevant technology, process, methodology, or domain; or
Education and/or experience equivalent to one of the listed combinations.
Knowledge of IT operations, project and portfolio management, capital planning, financial management, New York City budgeting and procurement processes, executive communications, and organizational governance.

Responsibilities

Serve as the CIO’s trusted advisor and primary operational partner, supporting CIO priorities and IT strategic initiatives.
Coordinate and monitor day-to-day IT operations on behalf of the CIO, ensuring alignment across BIT units.
Partner with executive leadership and IT management to identify, communicate, and resolve operational issues, risks, and priorities.
Develop and implement management processes to improve operational effectiveness, accountability, and transparency.
Manage and coordinate special projects and executive-level initiatives assigned by the CIO.
Support IT project governance and apply project and portfolio management practices to monitor capital and expense projects, including schedules, milestones, resources, budgets, risks, issues, dependencies, cost and schedule variances, and forecasts.
Develop executive dashboards, scorecards, and performance metrics for IT operations and project performance.
Analyze operational and project data, identify trends, risks, and improvement opportunities, and recommend corrective actions.
Work with IT staff to ensure completion and maintenance of documentation for existing IT architecture.
Assist in developing KPIs, SLA metrics, operational metrics, and executive reporting.
Coordinate with IT Operations, Infrastructure, Cybersecurity, Enterprise Applications, Service Management, PMO, Data, and other BIT teams on operational priorities.
Prepare executive presentations, briefing materials, reports, and talking points for the CIO.
Support strategic and organizational planning and the execution of enterprise technology initiatives.
Assist in developing and monitoring the agency’s IT strategic roadmap, technology priorities, and operational initiatives.
Maintain an understanding of the IT expense and capital budgets, spending plans, forecasts, expenditures, commitments, encumbrances, cost variances, and Estimate-at-Completion projections.
Support the CIO in budget planning, financial reviews, executive budget discussions, and fiscal reporting.
Coordinate with procurement, finance, budget, legal, and program management staff to facilitate procurements, contract execution, vendor management, and capital project delivery.
Track organizational risks, operational issues, audit findings, and corrective action plans, ensuring timely resolution and executive visibility.
Represent the CIO in meetings with internal stakeholders, executive leadership, and external partners as appropriate.
Perform other special projects and duties assigned in support of the CIO and the agency’s technology mission.