Chief Information Officer, CIO

SambaSafety•Denver, CO

2d•Hybrid

About The Position

SambaSafety is seeking a Chief Information Officer to lead its enterprise business applications and corporate IT organization. The CIO will develop and execute the strategy and roadmap for the company’s business application ecosystem, including Salesforce with CPQ, NetSuite, Zuora, ADP, contract lifecycle management, and the integrations between these systems. The role is accountable for the architecture, delivery, reliability, scalability, and continued improvement of these capabilities, while setting priorities and communicating the rationale and sequence of work to the business. The CIO will own corporate IT operations, including endpoint management, networking, helpdesk, identity and access administration, collaboration and productivity tools, office technology, SaaS and license management, vendor contracts, and the IT budget. The role will manage the device lifecycle for Mac and Windows endpoints; provide networking across offices and remote work; lead service desk operations; automate identity provisioning through integration with HR systems; operate technical controls defined by Security & Compliance; support audit evidence and business continuity; and ensure office and hybrid meeting technology works effectively. This leader will partner with business and technology leaders to translate priorities into technology capabilities and run applications and IT as products, with employees as customers. The CIO will advise executive leadership, lead change and communication, identify manual work for automation, mentor teams, establish practical technology standards, and collaborate with data, analytics, and product-engineering leaders. In partnership with the CTO, the CIO will help guide the company’s adoption of AI across business systems, IT, and operations. The role will take AI agents, automations, and other experiments into production at enterprise scale; apply AI to IT operations; lead the rollout and adoption of enterprise AI tools; and contribute to responsible AI and security governance while coordinating shared standards with product engineering and data teams. The position reports directly to the Chief Technology Officer and is a peer to the leader of the independent Security & Compliance function. Security and compliance remain independent and out of scope; the CIO partners with that function and operates the controls it defines. The role is based in Denver, Colorado, with a hybrid arrangement strongly preferred. Local candidates are preferred who can collaborate in the office with the CTO and executive team a few days each week. Success in the first year includes an aligned and active roadmap, measurable automation of manual processes, dependable and measured IT services, automated employee access lifecycle processes, accurate inventories of devices and software, routine support resolved through self-service or AI, audit-ready technical controls, and a repeatable path for scaling AI capabilities.

Requirements

Experience leading enterprise business applications and corporate IT organizations.
Experience owning and scaling complex business application ecosystems, including Salesforce with CPQ, NetSuite, Zuora, ADP or a comparable HRIS, contract lifecycle management, and the integration layer connecting these systems.
Experience leading corporate IT operations, including Mac and Windows endpoint management, corporate networking, service desk operations and IT service management tooling, identity and access management and automated provisioning, and Google Workspace or Microsoft 365 administration.
Track record of running IT for a cloud-first, SaaS-heavy company with a hybrid workforce.
Demonstrated success leading enterprise modernization or digital transformation initiatives.
Hands-on technical depth in data and integration architecture, including the ability to own source-to-target design and engage as a peer with engineering and architecture teams.
Experience building product-oriented operating models within corporate technology or business systems organizations.
Practical experience taking AI capabilities such as agents, automations, or copilots from experimentation into production at scale.
Exceptional communication and change-leadership skills, including the ability to prioritize in a high-demand environment and explain the reasons and approach to the business.
Proven experience building and leading high-performing teams.

Nice To Haves

Experience in SaaS, insurtech, fintech, mobility, or another data-driven technology organization.
Background leading enterprise architecture, systems integration, or business transformation initiatives.
Experience implementing AI strategies across internal business functions, including AI-assisted IT support.
Familiarity with subscription-based business models and quote-to-cash ecosystems.
Experience in a regulated, audit-controlled environment, such as FCRA or SOC 2 Type II.
Experience partnering with an independent security function to implement technical controls on endpoints, networks, and identity.
Experience integrating IT and business systems of acquired companies.
Familiarity with IT service practices such as ITIL, applied lightly and without adding bureaucracy.
Familiarity with a modern cloud data platform such as Snowflake and with AWS.

Responsibilities

Develop and execute the long-term strategy for SambaSafety’s business application ecosystem.
Own the roadmap and end-to-end delivery for Salesforce with CPQ, NetSuite, Zuora, ADP, contract lifecycle management, and their integrations, including source-to-target data design.
Evaluate application architecture, processes, and workflows and prioritize improvements to support scalability, reliability, and business agility.
Set priorities and sequence work in a high-demand environment, explaining decisions and plans to the business.
Own corporate IT operations, including endpoint management, networking, helpdesk, identity and access administration, collaboration and productivity tools, and office technology.
Manage the full Mac and Windows device lifecycle, from procurement and zero-touch enrollment through patching, configuration, and retirement.
Run corporate networking across offices and remote work, including Wi-Fi, firewalls, remote access, and internet and carrier relationships.
Lead the service desk, establish published service levels and a self-service knowledge base, and operate a modern IT service management platform.
Administer identity and access, including single sign-on, multi-factor authentication, and automated provisioning tied to ADP for onboarding, role changes, and offboarding.
Own SaaS and license management, IT vendor contracts, and the IT budget; consolidate overlapping tools and reduce unused spend.
Implement and operate Security & Compliance-defined technical controls for endpoints, networks, and identity, and produce evidence for SOC 2 and other audits.
Maintain business continuity and disaster recovery plans for corporate systems.
Support offices, conference rooms, and hybrid meeting technology.
Partner with Sales, Finance, Customer Success, Operations, and Technology leaders to translate business priorities into technology capabilities.
Operate enterprise applications and IT as products, focusing on employee experience, adoption, and measurable outcomes.
Advise executive leadership on how technology can accelerate growth and operational excellence.
Lead change and communication around the technology roadmap and identify manual, repetitive work to replace with automation.
Lead and mentor teams responsible for business systems, architecture, application delivery, and IT operations.
Establish practical standards for architecture, integrations, governance, IT service management, and platform lifecycle management.
Build a culture of accountability and continuous improvement.
Collaborate with data and analytics teams on shared platforms and common tooling, and partner with product-engineering leaders on software-building standards and technologies.
Partner with the CTO to set the company’s direction for AI across business systems, IT, and operations.
Move AI agents, automations, and other experiments into production and scale them enterprise-wide.
Apply AI and automation to IT operations, including helpdesk requests, access requests, provisioning, and proactive device and network issue detection.
Own the rollout, administration, and adoption of enterprise AI tools for employees.
Contribute to security, compliance, and responsible-AI governance while driving measurable value from AI investments.
Define shared AI standards and technologies with business, data, and product-engineering teams.
Deliver first-year outcomes including an executed and aligned roadmap, automated processes and access lifecycle, dependable IT services, accurate technology inventories, improved self-service and AI support, audit-ready controls, and scaled AI capabilities.