Senior Admissions Coordinator

Argon Agency•Delray Beach, FL

About The Position

The Senior Admissions Coordinator supports and manages admissions operations for behavioral health and addiction treatment services. This senior-level role requires strong organization, independent decision-making, communication skills, and a comprehensive understanding of behavioral healthcare admissions. The coordinator manages admissions from initial inquiry through admission or appropriate referral, handles complex and sensitive situations, and maintains ethical, patient-centered practices. The role also involves advanced use of Salesforce to manage leads, pipelines, reporting, task automation, and follow-up campaigns. The coordinator takes ownership of assigned leads, maintains accurate records, monitors pipelines, and identifies opportunities to improve lead engagement and admissions conversion. With substantial autonomy, the Senior Admissions Coordinator manages priorities and performance goals, supports and coaches less experienced admissions representatives, collaborates with clinical and operational teams, and contributes to improving admissions workflows and procedures. This is not an entry-level position; candidates should have substantial hands-on experience and be able to manage responsibilities independently in a fast-paced behavioral healthcare environment.

Requirements

Substantial hands-on experience in admissions; this is not an entry-level position.
Comprehensive understanding of the behavioral healthcare admissions process.
Ability to independently manage responsibilities in a fast-paced behavioral healthcare environment.
Exceptional organizational skills and independent decision-making ability.
Strong communication skills.
Strong judgment and ability to manage complex or sensitive admissions situations.
Ability to manage workload and resolve problems with minimal supervision.
Accountability, initiative, reliability, professionalism, and consistent follow-through.
Advanced working knowledge of Salesforce CRM, including lead tracking, pipeline management, reporting, and task automation.
Strong technical capabilities and ability to maintain accurate CRM documentation.
Ability to execute and monitor SMS, email, and structured follow-up sequences.
Ability to manage admissions leads and follow-up strategies while maintaining ethical, patient-centered practices.

Responsibilities

Manage the admissions process independently from initial inquiry through admission or appropriate referral.
Respond promptly to inbound inquiries, assess prospective patient needs, and determine next steps.
Conduct intake assessments and coordinate insurance verification, clinical reviews, and admission arrangements.
Communicate with prospective patients, families, referral partners, and internal teams.
Identify and resolve obstacles that could delay or prevent admissions.
Manage complex or sensitive admissions situations professionally and empathetically.
Take ownership of assigned leads, ensuring timely follow-up and accurate documentation.
Use Salesforce for lead tracking, pipeline management, reporting, and task automation.
Execute and monitor SMS, email, and structured follow-up campaigns.
Reengage inactive leads and identify ways to improve admissions conversion rates.
Document patient interactions, lead statuses, insurance information, and admissions outcomes accurately.
Monitor pipelines to prevent missed opportunities, overdue tasks, and communication gaps.
Identify CRM workflow inefficiencies and recommend operational improvements.
Manage daily priorities autonomously and meet established performance expectations.
Support admissions representatives with complex inquiries and operational challenges.
Assist with onboarding, coaching, and development of less experienced admissions team members.
Escalate clinical, compliance, or operational concerns appropriately and resolve issues within established authority.
Collaborate with clinical, utilization review, and facility operations teams to facilitate admissions.
Meet individual goals for response times, follow-up activity, lead engagement, and admissions conversions.
Review personal performance metrics and identify areas for improvement.
Recommend actionable solutions to admissions process gaps.
Follow departmental procedures and maintain thorough documentation.
Contribute to the development and refinement of admissions workflows, scripts, and follow-up protocols.