Senior Admissions Coordinator
About The Position
The Senior Admissions Coordinator supports and manages admissions operations for behavioral health and addiction treatment services. This senior-level role requires strong organization, independent decision-making, communication skills, and comprehensive knowledge of the behavioral healthcare admissions process. The coordinator manages admissions from initial inquiry through admission or referral, handles complex and sensitive situations with professionalism and empathy, and maintains ethical, patient-centered practices. The role also owns assigned leads and admissions pipelines, maintains Salesforce CRM records and follow-up campaigns, and works to improve engagement and admissions conversion. The coordinator operates autonomously while meeting performance expectations, supports and develops less experienced admissions staff, collaborates with clinical and operational teams, and contributes to improving admissions workflows and procedures. This is not an entry-level position; candidates should have substantial hands-on experience and be able to manage responsibilities independently in a fast-paced behavioral healthcare environment.
Requirements
- Substantial hands-on experience in admissions; this is not an entry-level position.
- Comprehensive understanding of the behavioral healthcare admissions process.
- Ability to independently manage complex admissions situations and responsibilities with minimal supervision.
- Exceptional organizational skills and strong communication abilities.
- Strong judgment, accountability, initiative, and follow-through.
- Ability to manage workload, make informed decisions, and resolve problems independently in a fast-paced behavioral healthcare environment.
- Advanced working knowledge of Salesforce CRM, including lead tracking, pipeline management, reporting, and task automation.
- Strong technical capabilities.
- Ability to maintain disciplined follow-up and accurate documentation.
- Ability to uphold ethical, patient-centered practices.
Responsibilities
- Manage the admissions process independently from initial inquiry through admission or appropriate referral.
- Respond promptly to inbound inquiries, assess prospective patient needs, and determine appropriate next steps.
- Conduct intake assessments and coordinate insurance verification, clinical reviews, and admission arrangements.
- Communicate with prospective patients, families, referral partners, and internal teams.
- Identify and resolve obstacles that could delay or prevent admissions.
- Handle complex or sensitive admissions situations with professionalism, empathy, and sound judgment.
- Take ownership of assigned leads, ensuring timely follow-up and accurate documentation.
- Maintain Salesforce CRM lead tracking, pipeline management, reporting, and task automation.
- Execute and monitor SMS, email, and other structured drip campaigns and follow-up sequences.
- Reengage inactive leads and identify opportunities to improve admissions conversion rates.
- Document patient interactions, lead statuses, insurance information, and admissions outcomes accurately.
- Monitor assigned pipelines for missed opportunities, overdue tasks, and communication gaps.
- Identify inefficiencies in CRM workflows and recommend operational improvements.
- Manage daily priorities autonomously and meet established performance expectations.
- Serve as a resource for admissions representatives handling complex inquiries and operational challenges.
- Support onboarding, coaching, and development of less experienced admissions team members.
- Escalate clinical, compliance, or operational concerns appropriately and resolve issues within established authority.
- Collaborate with clinical, utilization review, and facility operations teams to facilitate efficient admissions.
- Meet individual goals related to response times, follow-up activity, lead engagement, and admissions conversions.
- Review personal performance metrics and identify areas for improvement.
- Recommend actionable solutions to admissions process gaps.
- Maintain thorough documentation and follow departmental procedures.
- Contribute to developing and refining admissions workflows, scripts, and follow-up protocols.
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Training and development
- Vision insurance
- Wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
