Senior Administrative Assistant - Office of Patient Experience

UT MD Anderson Cancer Center•Houston, TX

About The Position

The Senior Administrative Assistant provides operational, financial, compliance, and administrative support for the Office of Patient Experience at The University of Texas MD Anderson Cancer Center. The role supports five major programs: the Patient and Family Advisor Program, Service Excellence Program, Communication Skills Training Programs (Comfort, SICG, and REDE), Provider Star Rating Transparency Program, and Press Ganey Patient Satisfaction Reporting and Recognition Program. The position manages required annual institutional training compliance for department employees, including 90 Patient and Family Advisors, and supports financial reporting, contract funding accounts, asset management, procurement, travel, equipment authorization, onboarding, scheduling, and administrative needs of the director and associate directors. The position also supports online meetings and classes, maintains confidential program files, coordinates departmental activities and stakeholder communications, and prepares correspondence and presentations. It manages travel and expense processing, inventory, purchasing, vendor payments, and financial reports. The assistant coordinates meetings, conferences, recognition events, rounding activities, classes, and special programs, including related logistics and materials, and provides real-time administrative and technical support for Service Excellence courses.

Requirements

High school diploma or equivalent.
Administrative or secretarial experience: 5 years with a high school diploma or equivalent; 3 years with an associate's degree; or 1 year with a bachelor's degree.
Pass a pre-employment skills test if required and administered by Human Resources.
Satisfy and maintain any requirements necessary to ensure the continued security and integrity of critical infrastructure if the position is determined to involve such responsibilities.

Nice To Haves

Associate's degree.
Bachelor's degree.

Responsibilities

Support departmental online meetings and classes, including technical support, participant engagement, and attendance tracking.
Maintain complex, confidential general and human resources files for Patient and Family Advisor Program members.
Coordinate departmental administrative activities and assist team members with meeting coordination and stakeholder communications.
Compose formal and informal correspondence and create and format presentations.
Purchase, maintain, and distribute parking vouchers and validations; pick up and distribute departmental mail.
Compile financial reports and ensure timely submission of required reports and documents, including reconciliations and audits.
Manage staff travel and expenses in the Concur system, including reservations and reimbursement processing.
Assist with internship program onboarding.
Maintain inventories of departmental assets and office supplies, and process purchase requisitions and vendor payments using Resource One.
Provide real-time administrative support for Service Excellence courses, including troubleshooting participant IT issues, tracking participant activity, and supporting facilitators.
Determine priorities and monitor the status of assigned special projects.
Coordinate meetings, conferences, recognition events, rounding activities, classes, and special programs, including room reservations, attendees, catering, parking, access, equipment, agendas, presentations, packets, and minutes.
Use Service Standards when communicating and interacting with stakeholders.
Perform other duties as assigned.

Benefits

Paid employee medical benefits with zero premium beginning on the first day for employees working 30 or more hours per week.
Group dental, vision, life, accidental death and dismemberment, and disability coverage.
Paid time off and Extended Illness Bank accruals.
Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
Tuition Assistance Program after six months of service.
Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
Employer-paid life and accidental death and dismemberment coverage, and an illness-related reduced salary pay program.
Health Savings Account and Dependent Care Reimbursement flexible spending accounts.
Fertility benefits.
State of Texas longevity pay.
Wellness, recognition, fitness, employee health programs, and employee resource groups.