Senior Administrative Assistant

Marriott•Marco Island, FL

13h

About The Position

The Senior Administrative Assistant performs administrative and clerical work, including entering and retrieving information in computer databases, updating records and files, handling reservations, and responding to guest inquiries. The role transmits information and documents by computer, mail, or fax; operates standard office equipment; and prepares letters, memos, and other documents using word-processing, spreadsheet, database, or presentation software. The assistant also handles incoming and outgoing mail, maintains paper and electronic filing systems, and compiles, copies, sorts, and files records of office activities and transactions. Work-related information is entered and located using computers and/or point-of-sale systems. The position follows company policies and procedures, maintains a clean and professional appearance, protects confidential information and company assets, and provides courteous service to guests. The assistant communicates professionally, prepares and reviews written materials accurately, uses appropriate telephone etiquette, and builds positive working relationships while supporting team goals. Other reasonable duties may be assigned by supervisors.

Responsibilities

Enter and retrieve information in computer databases and update records, files, and reservations.
Answer inquiries from guests and transmit information or documents by computer, mail, or fax.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word-processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date-stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point-of-sale systems.
Follow company policies and procedures; maintain a clean and professional appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Perform other reasonable job duties as requested by supervisors.