Senior Administrative Assistant

West Pharmaceutical Services • Piatt Township, PA

4d • Onsite

About The Position

The Senior Administrative Assistant provides direct support to the Plant Director and Plant Management team, relieving management of administrative details and gathering, compiling, and reporting relevant information. The role may manage several concurrent and sometimes conflicting projects or activities, and is accountable for carrying out plant and administrative duties professionally and courteously, with a strong emphasis on customer service to employees and external clients and compliance with legal and company regulations.

The job holder serves as a first point of contact for functional and global stakeholders and third parties, coordinates work across these groups, and drives improvements aligned with company goals. The role requires organization, attention to detail, adaptability, resourcefulness, efficiency, timely follow-up, and the ability to prioritize time-sensitive deadlines in a complex, fast-paced environment. This is an onsite position, scheduled Monday through Friday, 7:00 a.m. to 4:00 p.m. ET, five days per week. Travel is approximately 5%, up to 13 business days per year, with minimal off-site meeting travel as needed.

Requirements

• Bachelor's degree and/or equivalent work experience supporting management.
• At least 5 years of administrative experience.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Strong verbal and written communication skills.
• Strong organizational and interpersonal skills, with the ability to prioritize multiple tasks and maintain exceptional attention to detail.
• Ability to work autonomously in a team environment and effectively independently.
• Proactive problem-solving skills and sound decision-making capability.
• Ability to handle confidential information with discretion, adapt to competing demands, and provide a high level of customer/client service and responsiveness.
• Resourcefulness, efficiency, timely follow-up, and ability to manage time-sensitive deadlines in a fast-paced environment.

Nice To Haves

• SAP knowledge.
• Forward-looking approach, actively seeking opportunities and proposing solutions.

Responsibilities

• Provide administrative support to the Plant Director and direct reports, including QA, HSE, and Production.
• Establish and manage consistent cross-functional procedures and processes related to areas such as security, access management, cleaning, and pest control.
• Serve as the first point of contact for functional and global stakeholders and third parties; independently coordinate and manage tasks and projects between them.
• Attend management staff meetings, record action items, and publish meeting minutes.
• Facilitate communication between site management, internal departments, and employees, maintaining credibility, trust, and support with management staff.
• Partner with HSE and Site Maintenance on projects and ensure security and processes meet site and corporate standards by following established procedures and policies.
• Manage processes and contractors related to food and beverage.
• Work with HR and the Front Desk Coordinator to organize and execute company or department events, fundraising, and employee engagement activities.
• Actively manage site Front Desk Coordinator(s) in carrying out day-to-day plant activities.
• Represent West in client audits related to cleaning and pest control standards.
• Handle administrative and plant duties in accordance with applicable legal and company regulations.

Benefits

• Community volunteer opportunities through West without Borders and other charitable programs.
• Professional growth opportunities through training programs, tuition assistance, leadership development, and skill-certification initiatives.
• Flexible vacation, personal, and holiday leave.
• International exposure and cross-functional collaboration opportunities.
• Inclusive and collaborative culture that values diversity, equity, and inclusion.
• Performance-based bonuses, service recognition, and employee appreciation initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior