Senior Administrative Assistant - Boroughs Region

JPMorgan Chase & Co. • New York, NY

16d • $31 - $48 • Onsite

About The Position

As a Senior Administrative Assistant in Community & Consumer Banking, you will support a fast-paced, results-oriented team and interact with executive-level internal clients across business lines. The role requires professional judgment, attention to detail, adaptability, and the ability to produce high-quality work while supporting three Market Directors and Branch Managers across three markets. The position is based in the office five days per week, Monday through Friday; hybrid options are not available.

Requirements

• At least five years of administrative experience.
• Advanced ability to organize.
• Discretion and good judgment in confidential situations, with proven experience interacting with senior management.
• Strong interpersonal, written, and oral communication skills.
• Strong proficiency in Microsoft Office.
• Excellent telephone etiquette and ability to manage competing priorities, including calendar management.

Responsibilities

• Manage complex calendars and coordinate meetings, appointments, and scheduling for three Market Directors and internal and external stakeholders.
• Coordinate logistics for internal and external meetings, quarterly workshops, large meetings, and off-sites, including space, agendas, materials, catering, and transportation as needed.
• Participate in weekly and monthly calls with Market Directors, Branch Managers, and other stakeholders; provide administrative and operational support and track follow-ups and action items.
• Prepare and maintain weekly branch reports using Microsoft Excel and PowerPoint, ensuring information is accurate, organized, and clearly presented.
• Track branch-level deliverables and follow up with Branch Managers on deadlines, including monthly audits, compliance training, and other operational requirements.
• Open and manage job requisitions with hiring managers and Human Resources, and coordinate interview scheduling and candidate communications with Recruiting.
• Support staff onboarding and off-boarding, including coordinating equipment requests, system access, and related setup steps.
• Reconcile and process invoices and travel and expense/business expenses, ensuring submissions and approvals comply with required guidelines.
• Prepare, print or bind, organize, and distribute workbooks, presentations, and other materials for workshops, off-sites, and client or branch meetings.
• Provide administrative support to Branch Managers across three markets, including HR-related coordination and day-to-day operational needs, and serve as a liaison to Market Directors.
• Handle inbound calls and messages with appropriate prioritization and discretion; maintain department documents such as organizational charts and executive biographies; proactively surface risks, issues, or delays; and provide backup coverage for other administrators as needed.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed